Cashier - Operations

To provide efficient administrative and secretarial support for OPD operations, ensuring smooth patient flow, accurate documentation, effective appointment management, and excellent customer service while maintaining hospital standards and patient confidentiality.

Key Responsibilities

Patient Registration & Appointment Management

• Schedule, reschedule, and confirm patient appointments.
• Coordinate doctor consultation schedules and clinic timings.
• Ensure accurate patient registration and demographic data entry.
• Guide patients regarding consultation procedures and hospital services.

Front Office & Patient Coordination

• Welcome and assist patients and attendants in a professional manner.
• Coordinate patient movement between consultation rooms, diagnostics, and other service areas.
• Manage patient queries, complaints, and service requests promptly.
• Facilitate VIP and priority patient handling as per hospital protocols.

Documentation & Records Management

• Maintain patient records with accuracy and confidentiality.
• Ensure proper filing and retrieval of OPD documents and reports.
• Verify insurance, corporate, and referral-related documents.
• Update patient information in hospital management systems.

Billing & Service Coordination

• Coordinate with billing teams for consultation and procedure charges.
• Assist patients regarding payment processes and documentation requirements.
• Liaise with laboratory, radiology, pharmacy, and other departments for seamless service delivery.

Administrative Support

• Maintain OPD registers, reports, and departmental records.
• Prepare daily, weekly, and monthly OPD statistics and MIS reports.
• Monitor consumables and coordinate requisition of office supplies.
• Support departmental audits and accreditation requirements.

Customer Service & Quality

• Ensure a positive patient experience during OPD visits.
• Maintain professional communication with doctors, nurses, and support departments.
• Adhere to patient confidentiality and hospital policies.
• Participate in quality improvement initiatives and patient satisfaction programs.