{"id":3675648,"url":"https://alion.io/job/apollo-hospitals-secretary-operations-opd","title":"Secretary - Operations OPD","company":{"id":1869435,"name":"Apollo Hospitals","domain":"apollohospitals.com","url":"https://alion.io/company/apollohospitals","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T10:57:34Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T12:16:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"To ensure smooth front-office and OPD operations by providing courteous patient assistance, coordinating appointments and consultations, maintaining accurate patient information, and facilitating seamless patient movement across hospital services.\nKey Roles & Responsibilities\n1. Patient Reception & Registration\nWelcome and assist patients and attendants in a courteous and professional manner.\nRegister new patients and verify/update demographic details of existing patients in the Hospital Information System (HIS).\nEnsure accuracy of patient details and registration records.\nProvide appropriate information regarding OPD services, consultation locations, and hospital facilities.\n2. Appointment & Doctor Coordination\nSchedule, reschedule, and confirm patient appointments based on doctor availability.\nCoordinate with Consultants and clinical teams regarding OPD schedules, delays, cancellations, and changes in clinic timings.\nInform patients regarding appointment changes and guide them accordingly.\nManage walk-in patients and appointments effectively to support smooth patient flow.\n3. OPD Patient Flow Management\nCoordinate patient movement from registration to consultation, investigations, pharmacy, billing, and other service areas.\nMonitor patient waiting time and take necessary action to minimize delays.\nCoordinate with nursing, doctors, diagnostics, billing, and other departments for timely patient services.\nSupport smooth functioning of OPD clinics during peak hours and high patient volumes.\n4. Patient Service & Query Handling\nAttend to patient and attendant queries promptly and professionally.\nProvide clear information regarding hospital processes and services within the defined scope of responsibility.\nHandle minor patient concerns and escalate unresolved complaints to the Operations/Patient Relations team.\nEnsure a positive, respectful, and patient-friendly experience at the OPD front desk.\n5. Billing & Service Coordination\nGuide patients regarding billing counters, consultation charges, investigations, and payment processes.\nCoordinate with Billing and Insurance/TPA teams wherever required.\nEnsure patients are appropriately directed for laboratory, radiology, pharmacy, procedures, and follow-up services.\n6. Documentation & MIS\nMaintain required OPD registers, records, appointment details, and departmental documentation.\nEnsure accurate and timely data entry in HIS.\nPrepare or support daily OPD statistics, patient count, appointment status, and other MIS requirements.\nMaintain confidentiality of patient information and hospital records.\n7. Front Office Administration\nMaintain the front desk and patient-facing areas in an organized and professional manner.\nEnsure availability of required forms, stationery, and patient information materials.\nCoordinate with housekeeping, IT, maintenance, security, and other support departments for operational requirements.\nReport system issues, facility concerns, or service disruptions to the concerned team promptly.\n8. Quality & Compliance\nFollow hospital SOPs, patient safety practices, infection-control requirements, and service standards.\nMaintain patient privacy, confidentiality, and dignity at all times.\nSupport internal audits, quality initiatives, and accreditation-related requirements.\nAdhere to grooming, attendance, communication, and customer-service standards defined by the hospital.\n9. General Responsibility\nPerform any other operational, administrative, front-office, or patient-service responsibilities assigned by the Reporting Manager or Hospital Management from time to time based on organizational requirements.\nKey Performance Indicators (KPIs)\nPatient registration accuracy\nAppointment management accuracy\nOPD patient waiting time\nPatient satisfaction and service quality\nQuery/complaint resolution\nAccuracy of HIS entries and documentation\nTimely coordination with doctors and departments\nAdherence to hospital SOPs and service standards","description_format":"text","description_chars":3952,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-11-03T10:57:34Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.842,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:2","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/apollo-hospitals-secretary-operations-opd","json_url":"https://alion.io/job/apollo-hospitals-secretary-operations-opd.json","meta":{"generated_at":"2026-11-06T14:06:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26054,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1869435},"rest":"https://alion.io/mcp/rest/get_company?id=1869435"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapollo-hospitals-secretary-operations-opd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapollo-hospitals-secretary-operations-opd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapollo-hospitals-secretary-operations-opd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apollo-hospitals-secretary-operations-opd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapollo-hospitals-secretary-operations-opd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3675648}},{"tool":"search_jobs","arguments":{"company":"apollohospitals.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3675648},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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