Sales Associate

POSITION OBJECTIVE

- The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience

- Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service:

- Greet the customers and assist them in selecting the right product.

- Convert the window shoppers to ultimate buyers.

- Promote the Club Apparel Loyalty Program of the company for repeat sales

- Serve Customers with the highest standards and follow the company guideline of selling ( GUEST - Greet, Understand, Explain, Sell, Thank)

- Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge

- Must be presentable and well-groomed at all the times

- Flexible to work for extended hours during the Sale period

- Must possess up to date product knowledge and ensure minimal stock loss.

- Flexible to work for extended hours during the Sale period.

Merchandise:

- Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms

- Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.

- Record the inventory inward / outward and maintain the report of the same Process

- Handle the POS (Point of Sale) / Billing Counter efficiently

- Tally money in the cash till during the beginning / end of the shifts

- Issue receipts / refunds / change to the customers correctly

- Process the payments by cash / credit cards / vouchers / automatic debits

- Ensure awareness and vigilance at all times of security in the store without any negligence

- Must be flexible to work for varied shifts and overtime as per the business requirement

- Adhere to SOP & Loss Prevention Policies

- Maintain confidentiality of the sales figures to the outside party