Supervisor

Key Responsibilities

People Management

- Leads by example and demonstrates the importance of treating every team member and guest with respect

- Reacts immediately to issues requiring attention during the shift

- Provides ongoing, specific direction to team members

- Encourages an exciting and fun work environment while motivating team members to meet goals

- Trains, orientates and monitors new team members

- Reports to Store Manager on team member performance (positive or negative)

- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management

- Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members

- Responds to guest in a friendly manner while maintaining an appropriate sense of urgency

- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management

- Complies with and enforces all Tim Hortons operating standards

- Ensures that all product and packaging is properly merchandised and stocked

- Responsible for shift cash procedures

- Maintains operational efficiency through use of the work schedule

- Supervises team members to ensure primary and secondary duties are completed

- Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)

- Keeps current on all new information (i.e., new product launched, promos and discount schemes)

- Assists the Store Manager in driving sales and transactions during their shift

- Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.)

- Escalates to immediate superior any issues and or problems Health & Safety

- Knows, understands and follows safe work practices and procedures

- Uses or wears personal protective equipment or clothing as required

- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager

- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

- Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering

- Supervises and ensures that technical equipment in the stores are in working condition.

- Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.

- Receives payment by cash, credit cards, vouchers or automatic debits whenever required

- Issues receipts, refunds, or change to the customers correctly whenever required

- Maintains clean & orderly checkout areas