{"id":1116467,"url":"https://alion.io/job/appdirect-sales-support-specialist","title":"Sales Support Specialist","company":{"id":171721,"name":"AppDirect","domain":"appdirect.com","url":"https://alion.io/company/appdirect","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":45000,"currency":"USD","period":"year","gross":null,"usd_annual":45000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T14:55:01Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T00:49:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About AppDirect\nBecome a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture-one that enables you to Be Seen, Be Yourself, and Do Your Best Work.\nAbout You\nYou are a highly organized and detail-oriented individual who excels at data entry and administrative tasks. You enjoy working in a structured environment where accuracy and efficiency are paramount. You take pride in ensuring that every order is processed correctly and that all documentation is complete. As a reliable communicator, you are comfortable coordinating with various teams to ensure a smooth administrative workflow and are dedicated to meeting daily processing goals.\nWhat you'll do and how you'll have an impact\nAssist with daily order entry tasks to ensure all requests are logged accurately and timely;\nUse the ticketing system to manage incoming order requests, quotes, and communications;\nProcess standard quotes and administrative documentation as requested by stakeholders;\nValidate order packages to ensure accuracy, legibility, completeness, and proper authorization prior to submission;\nSubmit orders to the provider(s) and confirm successful acceptance;\nCommunicate effectively via multiple channels (email, chat, AppDirect Office, and phone);\nMaintain real-time updates in CRM and ticketing systems throughout the order lifecycle;\nUphold compliance standards and complete all required training;\nFollow established protocols to report any data discrepancies or order issues to senior staff.\nTroubleshoot and resolve order issues or data discrepancies to ensure successful processing;\nRoutine administrative tasks include:\nInput and verify order data against standard reports to ensure basic alignment;\nAssist with building, mapping, and maintaining order tracking and reporting dashboards;\nGuide advisors through carrier portals, forms, and submission processes;\nProvide light post-activation assistance when necessary to ensure a smooth customer experience;\nSupport cross-functional teams with general data entry or other operational needs as assigned.\nWhat we're looking for\nStrong interest in developing a career in order management, operations, or administrative support;\nStrong attention to detail with the ability to validate data accuracy across multiple systems and platforms;\nProficiency with CRM and ticketing systems, with a track record of maintaining real-time, accurate records throughout the order lifecycle;\nExcellent written and verbal communication skills with the ability to manage multiple channels simultaneously (email, chat, phone);\nAbility to work within defined SLAs and KPIs while maintaining high standards of quality and compliance;\nA dependable team player with a focus on following instructions and completing repetitive tasks with high precision;\nComfort working cross-functionally with teams such as Commissions, Channel, and Operations.\nStrong troubleshooting and problem-solving skills to identify and resolve process or order-related issues.\nAt AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.\nAt AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice\nAt AppDirect, AI tools may assist our recruitment team with administrative automations - always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy - all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting .\nThe salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.\nBase salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits. \nCompensation Band\n$40,000—$45,000 USD","description_format":"text","description_chars":4980,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Marketplaces","Subscription Commerce"],"lifecycle":[{"event":"open","at":"2026-09-22T16:05:11Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":55,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":45000,"is_top_pay":false},"html_url":"https://alion.io/job/appdirect-sales-support-specialist","json_url":"https://alion.io/job/appdirect-sales-support-specialist.json","meta":{"generated_at":"2026-09-24T01:17:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}