{"id":4225280,"url":"https://alion.io/job/appen-operations-specialist","title":"Operations Specialist","company":{"id":3983216,"name":"Appen","domain":"appen.io","url":"https://alion.io/company/appen-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","MX"],"hiring_countries_total":3,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"Git","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-11-12T04:48:28Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T07:34:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nWe're looking for an Operations Specialist to help transform how we scale and deliver talent for high-growth AI projects.\nYou'll join our team within Expert Operations (XOps), working to simplify complex workflows, eliminate repetitive tasks, and build AI-powered automations that help us meet contributor demand efficiently and at scale.\nThis is a hands-on role with a high degree of ownership, ideal for someone who enjoys solving operational challenges, experimenting with AI tools, and turning manual processes into smarter, more scalable systems.\nYour Impact\nMap and analyse end-to-end fulfillment workflows, from project headcount requests through contributor activation, to identify opportunities for automation and process improvement.\n\nDesign, build, and maintain AI agents, automated workflows, and internal tools that streamline recruiting and fulfillment operations.\n\nLeverage AI-assisted sourcing tools to build targeted contributor pipelines efficiently and at scale.\n\nAutomate repetitive sourcing activities, including talent targeting, profile identification, and skills mapping.\n\nDevelop and maintain automated dashboards and reports to track recruitment funnels, conversion rates, and fulfillment progress.\n\nIdentify operational bottlenecks and implement scalable solutions that improve efficiency, accuracy, and productivity.\n\nDocument workflows, establish best practices, and support team members in adopting new tools and processes.\n\nCollaborate with cross-functional stakeholders to identify automation opportunities and continuously improve operational performance.\n\nSuccess in this role means building reliable, scalable automations that reduce manual work, improve operational efficiency, and enable our Fulfillment team to meet growing project demands.\nWhat You Bring\n2+ years of experience in operations, process improvement, data analysis, automation, or a related field, ideally within AI, technology, marketplace, or high-growth environments.\n\nDemonstrated experience identifying inefficiencies, improving business processes, and transforming manual workflows into scalable solutions.\n\nStrong hands-on experience using AI models and tools such as Claude, ChatGPT, Grok, or similar platforms to build practical workflows or AI agents.\n\nExperience integrating Model Context Protocol (MCP) tools into automation workflows.\n\nStrong analytical and data management skills, including proficiency in Excel.\n\nAbility to work independently, take ownership of projects, and solve problems in fast-changing environments.\n\nStrong communication and stakeholder management skills, with the ability to document processes and support the adoption of new technologies.\n\nCuriosity, adaptability, and enthusiasm for exploring emerging AI technologies and applying them to real operational challenges.\n\nNice to Haves\nExperience with automation platforms or scripting tools such as Python, Google Apps Script, Zapier, Make, or similar.\n\nExperience working with APIs, complex JSON data structures, Git, or version control.\n\nKnowledge of SQL and data visualization or reporting tools.\n\nExperience developing, deploying, or maintaining autonomous AI agents or agentic workflows.\n\nFamiliarity with AI-powered sourcing, recruitment operations, contributor management, or talent acquisition tools.\n\nExperience supporting large-scale, global operations or cross-functional 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