{"id":3029714,"url":"https://alion.io/job/appgate-us-customer-delivery-project-manager","title":"US Customer Delivery Project Manager","company":{"id":669359,"name":"AppGate","domain":"appgate.com","url":"https://alion.io/company/appgate","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":185000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zero Trust","optional":false},{"name":"IAM","optional":true}],"status":"live","first_seen_at":"2026-10-21T20:07:31Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-01T20:09:56Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About the Role\nAppGate Professional Services is looking for a customer-focused Customer Delivery Project Manager to lead the implementation of our Zero Trust Network Access (ZTNA) platform for US commercial customers. As the primary customer-facing lead for medium to large engagements, typically two to six months long, you will own delivery from project handover through production go-live and transition to Support and Customer Success.\nThis is a delivery leadership role, not a sales or account management position. You will manage scope, schedule, budget, deliverables, and expectations across structured, milestone-driven projects, working alongside AppGate engineers so they can stay focused on architecture, configuration, and customer enablement. Professional Services operates as a P&L, so this role directly influences project profitability, revenue realization, and services margin. Success is measured by on-time milestone delivery, customer satisfaction at go-live and close-out, project financial performance, and clean handover to Support with complete close-out documentation.\nKey Responsibilities\nCustomer and Stakeholder Management\nServe as the primary AppGate point of contact for US commercial customers throughout service delivery, managing day-to-day requests and communication.\nBuild strong working relationships with customer IT and security teams, project sponsors, and executive stakeholders.\nLead status calls, milestone reviews, and stakeholder briefings so all parties have a clear, accurate view of progress, risks, and decisions required.\nManage expectations proactively, addressing scope, timeline, and deliverable questions before they become escalations.\nTranslate customer requests into actionable delivery tasks, assess feasibility, flag out-of-scope requests, and route them to the right internal resource.\nEscalate risks and customer concerns early, with a clear recommendation.\nDelivery Execution\nManage multiple concurrent ZTNA implementations across US commercial customers.\nOwn service delivery end to end: scope, schedule, budget, milestones, deliverables, and resource coordination.\nMaintain delivery documentation throughout each engagement, including project plans, status reports, risk logs, and go-live and close-out records.\nCoordinate AppGate delivery engineers on each project, ensuring clear task ownership and removing blockers.\nRun change control for all out-of-scope requests: prepare change requests and SOW amendments for commercial approval in Salesforce, and ensure no work proceeds without approved authorization and documentation.\nFinancial Accountability (P&L)\nOwn the financial health of assigned projects, including hours burned against contracted hours, utilization, and billing accuracy.\nIdentify revenue, margin, and schedule risk early; flag burn-rate deviations and propose corrective action before budget is exceeded.\nDrive timely milestone completion and customer sign-off to support accurate billing and revenue realization.\nProtect services margin by preventing unbilled scope: no out-of-scope work proceeds without an approved change order.\nDelivery Quality and Governance\nApply AppGate's global delivery methodology consistently across engagements.\nKeep engagements aligned to each customer's security posture, network segmentation, identity, and compliance objectives, not just go-live.\nContribute to delivery documentation standards and templates used across the commercial book of business.\nIdentify resource constraints and delivery bottlenecks, and propose solutions.\nProvide regular delivery and financial reporting to the RVP, Customer Solutions.\nInternal Contribution\nContribute to commercial capacity planning and resource forecasting.\nSupport pre-sales by reviewing SOW drafts, validating scope and delivery feasibility, and flagging delivery risk before commitments are made. This role does not commit scope, timelines, or pricing to customers.\nRequired Qualifications\n5+ years of experience as a customer-facing project or delivery manager, including at least 3 years on cybersecurity or networking engagements.\nExperience managing complex B2B technology implementations.\nDemonstrated ability to manage scope, schedule, budget, and stakeholder expectations across structured, milestone-driven commercial IT or security projects.\nExperience managing project financials in a services P&L environment, including budgets, burn rate, utilization, and billing.\nWorking knowledge of network segmentation, identity, and access control concepts sufficient to manage delivery without engineering translation.\nStrong written and verbal communication skills, with the ability to produce and present delivery documentation to a professional standard.\nAbility to challenge customers and internal teams constructively when necessary.\nPreferred Qualifications\nPMP, PRINCE2, or an equivalent project management credential. Proven delivery experience matters more than the credential.\nExperience delivering identity and access management (IAM), Zero Trust Network Access (ZTNA), or enterprise security platform deployments.\nCompensation\nBase Salary: $120,000 to $140,000\nBonus: 20% annual target\nTravel\nOccasional customer travel as project delivery requires.\nAppGate is An Equal Opportunity/Affirmative Action Employer and a federal contractor subject to the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 as amended, and their corresponding regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Further, AppGate is an affirmative action employer committed to taking positive steps to employ, advance in employment and otherwise afford equal employment opportunity to protected veterans and individuals with disabilities. In furtherance of AppGate’s policy regarding affirmative action and equal employment opportunity, AppGate has developed a written affirmative action program. This program is available for review upon request by any applicant or employee during normal business hours by contacting the company’s EEO Coordinator.","description_format":"text","description_chars":6248,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Network Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-21T20:07:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":10,"expected_fill_days":79,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/appgate-us-customer-delivery-project-manager","json_url":"https://alion.io/job/appgate-us-customer-delivery-project-manager.json","meta":{"generated_at":"2026-11-01T23:01:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35061,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669359},"rest":"https://alion.io/mcp/rest/get_company?id=669359"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fappgate-us-customer-delivery-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fappgate-us-customer-delivery-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fappgate-us-customer-delivery-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/appgate-us-customer-delivery-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fappgate-us-customer-delivery-project-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3029714}},{"tool":"search_jobs","arguments":{"company":"appgate.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3029714},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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