Account Manager (m/f/d)

Allow us to introduce ourselves

Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.

We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally.

Want to be a part of the Appinio movement?

Here at Appinio, we value transparency in our recruitment process, and we've created a blog to share what to expect during each step of our journey together: here

Your mission as an Account Manager  

Here at Appinio we are looking for a highly driven and passionate Account Manager (m/f/d) to join our team. You will act as a trusted advisor to our customers regarding the importance and potential of market research, innovation, and consumer centricity.

In this role, you will be responsible for building and managing relationships with companies and consultancies within a specific industry sector. You will showcase the potential of Appinio's capabilities and develop a mutually beneficial commercial framework with stakeholders.

What you’ll be doing

• Take commercial ownership of a diverse portfolio of small and medium sized accounts, ensuring consistent growth and retention
• Proactively build a high-quality outbound pipeline, identifying and approaching new prospects within your target market
• Drive renewals, reactivations, and upsells across your account base, leveraging automation, data, and scaled communication tactics
• Analyse account performance, pipeline health, and funnel metrics to guide your strategy and improve conversion
• Collaborate closely with Marketing, Customer Success, and Research Team to deliver a best-in-class customer experience
• Maintain organised, data-backed account management processes - ensuring visibility, prioritisation, and accountability in all activities

You will thrive in this role if

• You have 3+ years of experience in B2B sales, ideally within the Market Research industry, and understand how to translate insights into value
• You’re a hungry, proactive hunter who enjoys taking ownership of your pipeline and driving results
• You have a consultative, empathetic mindset, skilled at understanding client needs and building meaningful relationships
• You’re organised, analytical, and data-driven, using structure and insights to guide decisions and improve performance
• You’re naturally curious, coachable, and eager to learn, always looking to grow your commercial skills
• You thrive in a collaborative, international environment, contributing to shared goals and an open feedback culture
• You are fluent in both German and English (written and spoken)
• You are based in Germany, ideally Hamburg

What’s in it for you?

• FlexibilityPolicy - Average is 30 days taken, however, we do not have a hard cap of number of vacation days as we know life happens
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or ClassPass membership based on location.
• In caseyou’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Additional role details

• This role will report directly to our Account Management Team Lead

Our interview process

• Screening Call 
• Hiring Manager Interview 
• Case Interview 
• Reference Check 
• Executive Interview 
• Offer 

Kind reminder:  Please ensure that your application is submitted in English.

This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.

Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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