{"id":3331660,"url":"https://alion.io/job/applaudo-senior-application-support-engineer-temporary-contract","title":"Senior Application Support Engineer (temporary contract)","company":{"id":5319,"name":"Applaudo","domain":"applaudostudios.com","url":"https://alion.io/company/applaudo-studios","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Salvador, El Salvador"],"countries":["SV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-26T15:58:40Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-08T07:18:58Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About You\nYou are a Senior Application Support Engineer (L2/L3) who keeps mission-critical public sector systems running and turns recurring incidents into lasting improvements. You will support critical government programs within an SRE organization, resolving complex production incidents, diagnosing root causes across logs and traces, and helping keep operational toil below 50% of the team’s time.\nYou thrive under pressure and act as the technical bridge between business and development teams. You are the go-to reference for the architecture of the systems you support, and you lead the Go-Live process for new systems entering production.\nNote: This position is offered under a 3-month assignment (with the possibility of extension) and follows a hybrid model, with 3 to 4 days per week on-site and 1 to 2 days remote, Monday through Friday.\nYou Bring to Applaudo the Following Competencies:\nBachelor’s Degree in Computer Science, Information Systems, or a related field is desired, or equivalent professional experience.\n3+ years of experience in L2/L3 application or production support.\nAdvanced SQL skills, preferably with Cloud SQL, for data diagnosis and correction.\nAdvanced experience with Cloud Logging and distributed tracing to identify root causes, including intermittent errors.\nIntermediate to advanced knowledge of ITIL 4 incident management and support governance.\nAdvanced experience leading RCA and post-mortem processes, detecting patterns, and proposing redesigns.\nStrong communication skills to translate business needs into technical terms and vice versa.\nWorking knowledge of English is required; Spanish will be the primary language of communication within the project.\nTechnical leadership and the ability to work effectively under pressure.\nITIL 4 Specialist Create, Deliver and Support certification is desired, as well as training in advanced SQL and RCA/post-mortem practices.\nYou Will Be Accountable for the Following Responsibilities:\nIdentify recurring incidents and formalize them as redesign requirements for the SRE Core team.\nExecute high-criticality production fixes when there is a risk of service outage.\nDiagnose root causes using logs and traces, including intermittent errors.\nServe as the technical bridge between the business and development teams.\nDefine and monitor ticket quality standards for the team.\nLead the Go-Live process for new systems.\nAct as the technical reference for the architecture of the supported systems.\n Advanced SQL and Cloud SQL experience for data diagnosis and correction.\nAdvanced experience with Cloud Logging and distributed tracing.\nExperience with ITIL 4 incident management and RCA/post-mortem practices.\nStrong communication skills between business and technical teams.\nTechnical leadership and ability to work under pressure.\n About Us\nWe Are Engineered Different.\nAt Applaudo, talented people design, build, and scale meaningful, AI-powered solutions that create real business impact. As an AI-native organization, we collaborate across design, development, cloud, data, and artificial intelligence to turn ideas into scalable products that transform how companies operate, make decisions, and grow.\nWe are building a high-performance culture grounded in five values: Empowering Excellence, Collaborative Teamwork, Unsolicited Respect, Consistent Transparency, and Efficient Communication. These define how we work, how we support one another, and how we hold ourselves accountable.\nApplaudo is a place for people who want to learn fast, take ownership, and work alongside strong teams they are proud to belong to. Joining us means being part of an organization that is evolving intentionally, investing in modern ways of working, and leading AI-native transformation at scale.","description_format":"text","description_chars":3766,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"El Salvador","iso":"SV","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["UI/UX Design","IT Outsourcing & Dedicated Teams","Mobile App Development Services","Web Development Services"],"lifecycle":[{"event":"open","at":"2026-10-27T12:19:27Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.893,"p_room":0.9,"age_days":12,"expected_fill_days":31,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/applaudo-senior-application-support-engineer-temporary-contract","json_url":"https://alion.io/job/applaudo-senior-application-support-engineer-temporary-contract.json","meta":{"generated_at":"2026-11-08T07:38:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16619,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5319},"rest":"https://alion.io/mcp/rest/get_company?id=5319"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapplaudo-senior-application-support-engineer-temporary-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapplaudo-senior-application-support-engineer-temporary-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapplaudo-senior-application-support-engineer-temporary-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/applaudo-senior-application-support-engineer-temporary-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapplaudo-senior-application-support-engineer-temporary-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3331660}},{"tool":"search_jobs","arguments":{"company":"applaudostudios.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3331660},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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