{"id":2588904,"url":"https://alion.io/job/apple-ase-observability-sre-shanghai-tech-lead","title":"ASE Observability SRE - Shanghai - Tech Lead","company":{"id":12,"name":"Apple","domain":"apple.com","url":"https://alion.io/company/apple","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Apple Jobs","truth_index":{"grade":"A","score":91,"open_postings":923,"ghost_share":0.001,"stale_share":0.152,"repost_share":0.003,"time_to_fill_p50_days":102,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":167000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2175},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Configuration Management","optional":false},{"name":"Helm","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Prometheus","optional":false},{"name":"Pulumi","optional":false},{"name":"Python","optional":false},{"name":"Rust","optional":false},{"name":"Spinnaker","optional":false},{"name":"Terraform","optional":false},{"name":"ISO 27001","optional":true},{"name":"MySQL","optional":true},{"name":"PostgreSQL","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-15T01:42:55Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T03:30:43Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"People at Apple don't just build products - they craft the kind of experiences that have revolutionised entire industries. The diverse collection of our people and their ideas inspire innovation in everything we do. Imagine what you could do here! Join Apple, and help us leave the world better than we found it. The Apple Service Engineering (ASE) team builds and provides systems and infrastructure that fuel Apple's services (such as iCloud, iTunes, Siri, and Maps). We are the foundation on which Apple's software developers build the products that our customers love. We are looking for passionate and talented Site Reliability Engineers to continue our focus on providing our customers the highest quality Apple Services experience. Our services have to scale globally, stay highly available, and \"just work.\" If you love designing, engineering, and running systems and infrastructure that help millions of customers, this is the place for you!\nThe Cloud Monitoring SRE organisation is specifically tasked with enabling other teams to better understand their infrastructure and services, providing world-class observability capabilities. Keeping Apple services up and running 100% of the time is a challenging job. Accurately monitoring the health of every application and infrastructure that comprises the Apple ecosystem 100% of the time is an order of magnitude more challenging. As a Site Reliability Engineer on the Cloud Monitoring Team, you will champion the availability, performance, and scaling of customer-facing production services - including workloads hosted on Alibaba Cloud (AliCloud) - ensuring customers worldwide experience seamless, lightning-fast, and uninterrupted service. Our monitoring, alerting, and visualisation platform analyses billions of metrics per minute and comprises the central nervous system of Apple's architecture. You will work shoulder-to-shoulder with engineering teams to design and build the next generation of cloud and systems monitoring infrastructure, focusing on automation, availability, performance, and efficiency at \"reach every user on the planet\" scale.\nDescription\nApple Services Engineering infrastructure is BIG. Operating at our scale, across multiple geographically dispersed data centers (including AliCloud regions serving China-mainland and global markets) and servicing hundreds of millions of users presents unique challenges. As an SRE at Apple, you'll solve these problems using data, teamwork, and your own expertise. SREs at Apple own the full infrastructure stack - from device driver performance debugging to content delivery network traffic management - our responsibilities are both broad and deep. ASE runs the majority of its systems on Linux, using a mix of open source, vendor-licensed, and internally developed tools for system configuration management, provisioning, software deployment, logging, and monitoring. You'll learn these tools and have opportunities to improve them.\nMinimum Qualifications\nB.S. in Computer Science or a related field.\nMinimum 10+ years of industry experience (5+ years in an SRE/DevOps role supporting external, production-grade web services, APIs, or SaaS applications).\nProven experience developing production-grade software in Python (scripting/automation proficiency in Python, and scripting in Bash, Go and Rust exposure a plus).\nHands-on experience deploying and operating user-facing applications on Alibaba Cloud, with strong container orchestration experience using ACK (or equivalent Kubernetes experience).\nSolid experience using Terraform for infrastructure-as-code and version-controlled production environments. Pulumi experience a plus.\nExperience/knowledge with the Prometheus ecosystem.\nStrong sense of ownership and integrity, demonstrated through clear communication and collaboration.\nExperience and confidence around incident response and incident management.\nAcute drive to automate manual operations and improve them through repeated iteration.\nComfortable with open-source configuration management and orchestration tools (Helm, Pulumi, Terraform, Spinnaker).\nPreferred Qualifications\nMaster's degree in Computer Science or a related field.\nExperience managing client data persistence, backups, and failovers using cloud databases (RDS MySQL, PostgreSQL, or PolarDB).\nCross-border optimisation experience, specifically using AliCloud Cloud Enterprise Network (CEN) or Express Connect to link China-mainland and global markets.\nExperience securing tenant data using AliCloud RAM, KMS, and ensuring compliance (ISO 27001, SOC2, or local data privacy laws).\nAlibaba Cloud Certified Professional (ACP) or Expert (ACE) certification.\nDemonstrated ability to investigate complex systemic/latent reliability issues cross-functionally.\nPrior on-call experience supporting large-scale, distributed systems.\nCollaborating with a global and asynchronously communicating team.","description_format":"text","description_chars":4902,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Operating Systems","Laptops","Smartwatches & Fitness Trackers","Tablets"],"lifecycle":[{"event":"open","at":"2026-10-15T05:05:04Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":10,"expected_fill_days":102,"reasons":["conf:3","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/apple-ase-observability-sre-shanghai-tech-lead","json_url":"https://alion.io/job/apple-ase-observability-sre-shanghai-tech-lead.json","meta":{"generated_at":"2026-10-26T05:52:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7885,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12},"rest":"https://alion.io/mcp/rest/get_company?id=12"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapple-ase-observability-sre-shanghai-tech-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapple-ase-observability-sre-shanghai-tech-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapple-ase-observability-sre-shanghai-tech-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apple-ase-observability-sre-shanghai-tech-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapple-ase-observability-sre-shanghai-tech-lead"}]}