{"id":2132741,"url":"https://alion.io/job/apple-manager-techops-site-reliability-engineering","title":"Manager, TechOps / Site Reliability Engineering","company":{"id":12,"name":"Apple","domain":"apple.com","url":"https://alion.io/company/apple","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Apple Jobs","truth_index":{"grade":"B","score":75,"open_postings":925,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":129000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":590},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-19T10:37:27Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T23:11:48Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.\nDo you love building solutions to handle global complexity and immense scale? Imagine what you could do here.\nCustomer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.\nDescription\nAt Apple, we are dedicated to creating innovative solutions that delight our users through ultra-fast, thoughtfully engineered, and meticulously crafted products. Our team is not just any group - we are a highly motivated, dynamic, and ever evolving collection of individuals driven by a passion for excellence and continuous improvement.\nThe Customer Systems Operations team is seeking an exceptional Manager to lead a team of TechOps and Site Reliability Engineers responsible for the availability, performance, and resilience of Apple's business-critical operational platforms. The ideal candidate combines deep technical credibility in infrastructure and reliability engineering, strong people leadership, and a proven ability to keep globally distributed, 24x7 operational teams delivering in a fast-paced, highly cross-functional environment.\nYou will operate at the intersection of engineering, operational excellence, and AI innovation - partnering closely with global engineering managers and business stakeholders to guide technical direction, modernize operational practices, and accelerate reliability outcomes through GenAI-enabled engineering and automation. This is a hands-on leadership role requiring both organizational leadership and direct technical ownership of the team's day-to-day delivery.\nMinimum Qualifications\n15+ years of experience in Site Reliability Engineering, TechOps, DevOps, or Infrastructure Engineering, with hands-on background designing and operating highly available, scalable, and secure systems (cloud and on-prem infrastructure, Kubernetes, CI/CD, automation, observability/monitoring platforms).\n8+ years directly managing a team of TechOps/SRE/DevOps engineers, including hiring, performance management, coaching, and career development.\nExperience managing globally distributed teams across time zones, including 24x7 coverage and on-call/shift models.\nWorking knowledge of incident management practices, SLO/error-budget frameworks, and operational excellence disciplines.\nFamiliarity with applying GenAI capabilities to engineering/operational workflows.\nAbility to operate effectively with senior/global managers and stakeholders while maintaining deep technical engagement with the team's day-to-day work.\nExceptional analytical, organizational, and problem-solving skills.\nPreferred Qualifications\nBachelor's or Master's degree in Computer Science, Engineering, or a related field.\nDemonstrated ability to build, inspire, and retain high-performing technical operations organizations.\nExperience in Contact Center, Retail, or other high-availability customer-facing platforms and technologies.","description_format":"text","description_chars":3679,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Operating Systems","Laptops","Smartwatches & Fitness Trackers","Tablets"],"lifecycle":[{"event":"open","at":"2026-10-09T01:16:33Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.582,"p_room":0.44,"age_days":51,"expected_fill_days":49,"reasons":["conf:2","stale_co","urgency","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/apple-manager-techops-site-reliability-engineering","json_url":"https://alion.io/job/apple-manager-techops-site-reliability-engineering.json","meta":{"generated_at":"2026-10-12T00:47:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":517,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12},"rest":"https://alion.io/mcp/rest/get_company?id=12"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapple-manager-techops-site-reliability-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapple-manager-techops-site-reliability-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapple-manager-techops-site-reliability-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apple-manager-techops-site-reliability-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapple-manager-techops-site-reliability-engineering"}]}