Network Engineer, Infrastructure Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization.

IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.”

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Infrastructure Services is part of IS&T and the foundation of Apple's global network operations - managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

Global Network Services keeps Apple’s world-class Data Center network running smoothly and efficiently. We are a global team of engineers who operate the diverse technology, protocol and vendor stack that interconnects all facets of Apple’s network at a scale that is second to none. We are looking for an enthusiastic and passionate person to join a dynamic and exciting team within Apple’s Global Network Services. You will be skilled in cross-organizational collaboration, liaising with internal teams and external service providers to operate and maintain the network infrastructure. You will need to develop and maintain clear documentation and procedures associated with operations. This position provides the opportunity to operate a cutting-edge, worldwide, multi-vendor network.

Description

In this fast paced role, you will provide operational support for Apple’s Data Center network to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide technical support to various businesses within Apple.

This position requires a collaborative teammate who will enjoy working with others around the globe. Your responsibilities will include maintaining and upgrading existing networks to current standards, and sustaining operations, as well as contributing to technical and procedural documentation. In this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple’s environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you’ll love being part of our team.

Minimum Qualifications

2-4 years of experience in network troubleshooting

Demonstrated excellence in interpersonal communication and customer service skills

Understanding of BGP, overlay technologies and security policy handling

Experience evaluating and managing outages to business critical infrastructure

B.Sc. degree or equivalent experience

Cisco CCNA/CCNP, Juniper JNCIA/JNCIP, or equivalent experience

Preferred Qualifications

Experience with Cisco, Arista, Juniper or other vendors

Strong understanding of IPv4 and IPv6

Ability to coordinate and troubleshoot with internal and external partner teams

Ability to maintain composure and customer-service focus in stressful and ambiguous situations

Proficiency with Linux or other versions of UNIX

Knowledge of configuration management and automation technologies such as Ansible, Salt, Chef and Python, Go, etc

Experience working in large scale environments and with ITIL incident and problem management