{"id":2133601,"url":"https://alion.io/job/apple-operations-engineer-retail-store-operations-support-retail-marcom-engineering","title":"Operations Engineer, Retail Store Operations & Support - Retail & Marcom Engineering","company":{"id":12,"name":"Apple","domain":"apple.com","url":"https://alion.io/company/apple","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Apple Jobs","truth_index":{"grade":"A","score":91,"open_postings":923,"ghost_share":0.001,"stale_share":0.152,"repost_share":0.003,"time_to_fill_p50_days":102,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":102000,"max_usd":184000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4038},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"AI Agents","optional":true},{"name":"CI/CD","optional":true},{"name":"DNS","optional":true},{"name":"Git","optional":true},{"name":"ITIL","optional":true},{"name":"LLM","optional":true},{"name":"Power BI","optional":true},{"name":"Python","optional":true},{"name":"Tableau","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-07-08T21:01:42Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T10:28:26Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":108},"description":"At Apple, we don’t just build products - we revolutionize entire industries. Our innovation is driven bythe diverse ideas and people that form the foundation of everything we do, from cutting-edge technol-ogy to our environmental leadership. The IS&T Retail Engineering Operations & Support team is thefoundation that makes the magic of Apple Retail possible, both in-store and online. We support theApple Online Store and over 500 Apple Retail Stores with exceptional, business-focused technicalservices and innovative engineering solutions. We build, operate and support the systems, applications, and tools that power Apple Store operations, and we run a global follow-the-sun support model that keeps every store and every customer connected to what they need, every minute of everyday.\nRetail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apple's products with its customers. The team owns the technology behind both Apple's online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.\nAs part of Retail Engineering Store Operations & Support, you will play a crucial role in detecting and resolving issues that impact our global retail environment, This role sits at the intersection of production support, SRE, and applied AI engineering. This is a team scaling fast, going deep technically, and investing heavily in the next generation of automation, agentic operations orchestration, and operational intelligence.\nDescription\nThis is a hands-on engineering role with high visibility across Apple's global retail technology landscape and an opportunity to shape how production support operates at scale.\nAs an Operations Engineer on the transactional operations vertical, you will own deep technical expertise across some of Apple Retail's most critical systems, including Point of Sale, Apple Financial Services, Carrier Services, Runner, and Catalog. You will combine that domain expertise with hands-on troubleshooting, building and extending GenAI agents, screening tools, and automation that fundamentally change how our team detects, investigates, and resolves issues.\nYou will partner closely with Engineering, SRE, and business teams to drive root cause analysis, deliver process improvements, and bring clarity to complex technical problems for both technical and non-technical stakeholders.\nThe ideal candidate is a proactive problem solver who thrives in a fast-moving production environment and is energized by production environments where speed, scale, and precision all matter, who codes when needed, and who communicates with precision across audiences. If you are passionate about supporting reliable, high-impact systems that serve millions of customers worldwide, this may be the perfect opportunity for you.\nMinimum Qualifications\nBachelor's degree or higher in Computer Science, Information Technology, or a related field, or equivalent work experience.\n2+ years of experience supporting critical, customer-facing systems in a high-volume production environment.\n1+ years of hands-on experience with incident management platforms (e.g. ServiceNow) and issue tracking tools (e.g. Jira).\n2+ years of practical experience with Splunk, including dashboard creation, SPL querying, and alert configuration for production triage, performance degradation analysis, and incident resolution.\n2+ years of experience performing structured root cause analysis using application logs, telemetry, distributed traces, and customer feedback across complex, multi-system environments.\nPreferred Qualifications\nHands-on experience building and orchestrating agentic workflows with SOTA language models, LLM-based automation, or AI-augmented operational tooling.\nDemonstrated ability to work across distributed systems, APIs, and microservices at an architectural level - understanding how failures propagate across system boundaries.\nStrong understanding of networking fundamentals (TCP/IP, DNS, HTTP/TLS, load balancing) with the ability to diagnose connectivity issues between distributed systems.\nStrong root cause analysis skills using diverse data sources including application logs, telemetry, and customer feedback.\nExperience with scripting languages (Python preferred) for log analysis, data investigation, and lightweight automation of operational workflows.\nExcellent ability to communicate complex technical issues clearly and concisely to both technical and non-technical stakeholders.\nExperience coordinating with distributed teams across multiple time zones.\nFamiliarity with CI/CD pipelines, Git-based version control, and release management/deployment processes.\nExperience with data visualization and analysis tools such as Tableau or Power BI.\nProficiency in ITIL practices, including incident, problem, and change management.\nExperience validating data feeds between SAP (MM, SD, FI) and downstream retail systems, with the ability to identify and troubleshoot discrepancies in inventory, pricing, and order data.\nPrevious experience supporting eCommerce platforms or Retail / Payment systems at scale in a plus.","description_format":"text","description_chars":5283,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Operating Systems","Smartwatches & Fitness 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