{"id":2917750,"url":"https://alion.io/job/apple-operations-engineer-retail-store-operations-support","title":"Operations Engineer, Retail Store Operations & Support","company":{"id":12,"name":"Apple","domain":"apple.com","url":"https://alion.io/company/apple","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Apple Jobs","truth_index":{"grade":"A","score":91,"open_postings":913,"ghost_share":0.001,"stale_share":0.157,"repost_share":0.003,"time_to_fill_p50_days":98,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5845},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"CI/CD","optional":true},{"name":"DNS","optional":true},{"name":"Git","optional":true},{"name":"ITIL","optional":true},{"name":"LLM","optional":true},{"name":"Power BI","optional":true},{"name":"Python","optional":true},{"name":"Tableau","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-20T09:14:54Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T16:48:46Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The people here at Apple don’t just build products - we craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.Join Apple, and help us leave the world better than we found it.\nIS&T Retail Store Apps Engineering is responsible for the technology and IT systems used to enable Apple Retail Stores to service millions of customers enabling Apple Retail to become one of the best retailers in the world. Bring passion and dedication to your job and there's no telling what you could accomplish.\nDo you enjoy solving complex business problems with process and technology? Do you thrive in environments that require multi-functional thinking, collaboration, and innovation? If so, this may be the job for you.\nDescription\nThis is a hands-on engineering role with high visibility across Apple's global retail technology landscape and an opportunity to shape how production support operates at scale.\nAs an Operations Engineer on the transactional operations vertical, you will own deep technical expertise across some of Apple Retail's most critical systems, including Point of Sale, Apple Financial Services, Carrier Services, Runner, and Catalog. You will combine that domain expertise with hands-on troubleshooting, building and extending GenAI agents, screening tools, and automation that fundamentally change how our team detects, investigates, and resolves issues.\nYou will partner closely with Engineering, SRE, and business teams to drive root cause analysis, deliver process improvements, and bring clarity to complex technical problems for both technical and non-technical stakeholders.\nThe ideal candidate is a proactive problem solver who thrives in a fast-moving production environment and is energized by production environments where speed, scale, and precision all matter, who codes when needed, and who communicates with precision across audiences. If you are passionate about supporting reliable, high-impact systems that serve millions of customers worldwide, this may be the perfect opportunity for you.\nMinimum Qualifications\nBachelor's degree or higher in Computer Science, Information Technology, or a related field, or equivalent work experience.\n2+ years of experience supporting critical, customer-facing systems in a high-volume production environment.\n1+ years of hands-on experience with incident management platforms (e.g. ServiceNow) and issue tracking tools (e.g. Jira).\n2+ years of practical experience with Splunk, including dashboard creation, SPL querying, and alert configuration for production triage, performance degradation analysis, and incident resolution.\n2+ years of experience performing structured root cause analysis using application logs, telemetry, distributed traces, and customer feedback across complex, multi-system environments.\nFluency in both Mandarin Chinese and English.\nPreferred Qualifications\nHands-on experience building and orchestrating agentic workflows with SOTA language models, LLM-based automation, or AI-augmented operational tooling.\nDemonstrated ability to work across distributed systems, APIs, and microservices at an architectural level - understanding how failures propagate across system boundaries.\nStrong understanding of networking fundamentals (TCP/IP, DNS, HTTP/TLS, load balancing) with the ability to diagnose connectivity issues between distributed systems.\nStrong root cause analysis skills using diverse data sources including application logs, telemetry, and customer feedback.\nExperience with frequently used scripting languages (Python preferred) for log analysis, data investigation, and lightweight automation of operational workflows.\nExcellent ability to communicate complex technical issues clearly and concisely to both technical and non-technical stakeholders.\nExperience coordinating with distributed teams across multiple time zones in addition to strong cross-functional collaboration skills.\nFamiliarity with CI/CD pipelines, Git-based version control, and release management/deployment processes.\nExperience with data visualization and analysis tools such as Tableau or Power BI.\nProficiency in ITIL practices, including incident, problem, and change management.\nExperience validating data feeds between SAP (MM, SD, FI) and downstream retail systems, with the ability to identify and troubleshoot discrepancies in inventory, pricing, and order data.\nPrevious experience supporting eCommerce platforms or Retail / Payment systems at scale in a plus.","description_format":"text","description_chars":4638,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All 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