{"id":2130149,"url":"https://alion.io/job/apple-senior-enterprise-technical-support-engineer","title":"Senior Enterprise Technical Support Engineer","company":{"id":12,"name":"Apple","domain":"apple.com","url":"https://alion.io/company/apple","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Apple Jobs","truth_index":{"grade":"B","score":75,"open_postings":925,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elk Grove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":132000,"max_usd":273000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":315},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T22:38:07Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T00:06:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Imagine what you could do here. At Apple, great new ideas have a way of becoming\nphenomenal products, services, and customer experiences very quickly. Bring passion\nand dedication to your job and there's no telling what you could accomplish!\nWe are strengthening our team, and we are seeking an exceptional Enterprise Technical\nSupport Engineer. We feature a dynamic environment with creative, hard-working\npeople and groundbreaking technologies. Join us and make a difference.\nIn this exciting position you will be part of the AppleCare Enterprise Services (ACES)\nProduct Support Engineering (PSE) group. You’ll provide escalation support, mentoring, and guidance, for Enterprise Customer Support Engineers. This position will include occasional advanced technical assistance via telephone, e-mail, or on-site visits to ACES Enterprise customers and AppleCare Enterprise locations.\nDescription\nWe are looking for a Senior Enterprise Technical Support Engineer who is self-\nmotivated, has great diagnostic instincts, and enjoys working cross functionally. You\nare a strong advocate for customer satisfaction and have deep knowledge of macOS\nand iOS operations and design, with a strong technical foundation in troubleshooting\ntheory and practice. You have solid experience with Apple developed applications and\na deep understanding of core technologies, networking, and deployments.\nMinimum Qualifications\nBachelors degree or equivalent experience required\n10+ years of related industry experience\nThe ability to create, understand, and implement test plans\nUnderstand how products should work and be able to explain simply what isn’t working\nDemonstrate excellent communication skills, and adapt you communication style to the audience\nPossess keen judgement in selecting technologies and understanding the right solution for Enterprise class solutions.\nAbility to work well on a team, at the same time demonstrating individual responsibility and unmatched work ethic\nAbility to capture information and solve complex problems\nDriven to develop and use professional relationships across Apple organizations\nTrack record of successful collaboration with and influencing of development\nExcellent Enterprise class customer-facing skills\nKnowledge of Declarative Management, App Attestation, Content Caching, Single Sign-On (SSO) and Platform SSO, Enterprise Cloud Services\nPossess deep knowledge of foundational Core OS technologies such as:\nMemory Management\nAuthentication, Directory & Identity Management Services\nInstallation and Software Update\nDevice panics and crashes\nCertificates and Security postures\nFile-sharing protocols such as SMB/CIFS\nmacOS and iOS storage layouts (APFS)\nThis position may require occasional domestic or international travel, as well as availability during evenings and weekends to support critical customer issues\nPreferred Qualifications\nAbility to see past the question and understand the underlying need. Know when it’s necessary to address the actual need instead of just answering the question.","description_format":"text","description_chars":3029,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Operating Systems","Laptops","Smartwatches & Fitness Trackers","Tablets"],"lifecycle":[{"event":"open","at":"2026-10-09T00:54:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6,350 · green card filings: 37","filings_12m":6350,"filings_prev_12m":6527,"green_card_filings_12m":37,"median_offered_wage_usd":177355,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.765,"p_room":1,"age_days":1,"expected_fill_days":49,"reasons":["conf:2","stale_co","wave","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/apple-senior-enterprise-technical-support-engineer","json_url":"https://alion.io/job/apple-senior-enterprise-technical-support-engineer.json","meta":{"generated_at":"2026-10-11T02:28:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3973,"day_limit":5000,"remaining_today":1027,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12},"rest":"https://alion.io/mcp/rest/get_company?id=12"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapple-senior-enterprise-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapple-senior-enterprise-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapple-senior-enterprise-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apple-senior-enterprise-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapple-senior-enterprise-technical-support-engineer"}]}