{"id":3049474,"url":"https://alion.io/job/apple-software-engineer-generative-ai-ml-customer-systems","title":"Software Engineer - Generative AI & ML, Customer Systems","company":{"id":12,"name":"Apple","domain":"apple.com","url":"https://alion.io/company/apple","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Apple Jobs","truth_index":{"grade":"A","score":91,"open_postings":867,"ghost_share":0,"stale_share":0.161,"repost_share":0.002,"time_to_fill_p50_days":97,"computed_at":"2026-10-30T05:48:23Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":209000,"max_usd":404000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":508},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Fine-tuning","optional":false},{"name":"Machine Learning","optional":false},{"name":"Multimodal AI","optional":false},{"name":"AWS","optional":true},{"name":"GCP","optional":true},{"name":"RAG","optional":true},{"name":"Text-to-Speech","optional":true}],"status":"live","first_seen_at":"2026-10-21T22:08:15Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T07:50:42Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection.\nContribute to model development and fine-tuning workflows for generative AI features.\nDesign and evaluate retrieval strategies for grounding large models in product-relevant data.\nPrototype and benchmark multi-agent collaboration systems for structured reasoning tasks.\nPartner with data and platform engineers to ensure scalable deployment and monitoring.\nDescription\nThe Customer Support AI team is responsible for building multi-turn, conversational, agentic applications and frameworks to support Apple customers across numerous lines of business. 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There is a huge amount of opportunity and growth within this space!\nMinimum Qualifications\n4+ years of hands-on experience in ML, backend engineering, data engineering\n1 year plus of hands-on experience in training, fine-tuning, or evaluating LLMs\nProficiency in machine learning libraries (transformers, datasets).\nBachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience.\nPreferred Qualifications\nFoundational understanding of RAG architectures and vector-based retrieval systems\nStrong problem-solving and collaboration skills, with the ability to learn quickly and adapt to production-grade systems.\nExperience working with Multi-modal LLMs to enable Voice capabilities is a plus or prior experience with STT, TTS systems.\nExperience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is 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