{"id":3781579,"url":"https://alion.io/job/apple-software-engineer-triage-services-2","title":"Software Engineer, Triage Services","company":{"id":12,"name":"Apple","domain":"apple.com","url":"https://alion.io/company/apple","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Apple Jobs","truth_index":{"grade":"A","score":89,"open_postings":812,"ghost_share":0,"stale_share":0.222,"repost_share":0.004,"time_to_fill_p50_days":90,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cupertino, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-11-04T22:54:25Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T08:33:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The System Triage Services team builds mission-critical applications that help detect, analyze, and classify low-level software crashes across all Apple platforms.\nYou will design and build the next generation of AI-powered triage solutions, which serves as the first line of defense for all technologies developed by Core OS. This role blends distributed systems engineering with hands-on agent development, tackling problems in reliability, scale, and system design alongside applied AI. If you want to understand operating systems at a deep level and are motivated by shipping work with measurable, visible impact, this role is for you!\nDescription\nYou will set the technical direction for agentic systems that change how Core OS triages software bugs at scale. You'll own the architecture of production infrastructure that runs AI/ML workloads reliably and gets better over time through rigorous evaluation and feedback loops. The goal is to make autonomous triage a trusted, first-class part of how Core OS ships and debugs software across every Apple platform.\nYou'll turn ambiguous, high-stakes triage problems into clear system designs. You'll make the build-vs-reuse and reliability tradeoffs, and you'll influence engineering teams across Software, Hardware, and Silicon groups to adopt what you build. Your decisions will shape the platform other teams build on.\nMinimum Qualifications\nSoftware engineering experience building and operating production distributed systems or data platforms at scale.\nStrong Python and system design skills, with a track record of owning architecture for services other teams depend on.\n2+ years building and shipping LLM-based or agentic systems to production, including tool calling, orchestration, and guardrails.\nHands-on experience designing evaluation frameworks for ML/LLM systems, such as offline benchmarks, regression testing, drift detection, and confidence scoring.\nKnowledge of RAG architectures, embedding generation, vector databases, and data preparation for agentic workflows.\nBS in Computer Science or a related field, or equivalent practical experience.\nPreferred Qualifications\nMS or PhD in Computer Science, Machine Learning, or a related field.\n5+ years of software engineering experience building and operating production distributed systems or data platforms at scale.\nProven technical leadership: driving multi-quarter projects through ambiguity, influencing across org boundaries, and mentoring other engineers.\nBackground in kernel or OS-level debugging, crash and panic analysis, or root-cause investigation on complex systems.\nExperience with large-scale telemetry or observability systems feeding automated decision-making.\nTrack record of shipping platforms or developer tools widely adopted by engineering organizations beyond your own.\nExperience setting technical strategy and roadmaps, and presenting tradeoffs and outcomes to senior engineering leadership.\nExcellent written and verbal communication, including writing design documents that align multiple teams.","description_format":"text","description_chars":3041,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Operating Systems","Laptops","Smartwatches & Fitness Trackers","Tablets"],"lifecycle":[{"event":"open","at":"2026-11-05T01:01:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 6,350 · green card filings: 39","filings_12m":6350,"filings_prev_12m":6528,"green_card_filings_12m":39,"median_offered_wage_usd":177313,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2996}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":90,"reasons":["conf:1","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/apple-software-engineer-triage-services-2","json_url":"https://alion.io/job/apple-software-engineer-triage-services-2.json","meta":{"generated_at":"2026-11-07T11:40:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12125,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12},"rest":"https://alion.io/mcp/rest/get_company?id=12"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapple-software-engineer-triage-services-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapple-software-engineer-triage-services-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapple-software-engineer-triage-services-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apple-software-engineer-triage-services-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapple-software-engineer-triage-services-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3781579}},{"tool":"search_jobs","arguments":{"company":"apple.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3781579},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}