{"id":4255131,"url":"https://alion.io/job/applied-customer-experience-representative","title":"Customer Experience Representative","company":{"id":2123906,"name":"Applied","domain":"applied.com","url":"https://alion.io/company/applied-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Strongsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-13T14:28:16Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Our company culture is friendly, fun with healthy competition and rewards. At Applied Industrial Technologies, we offer integrity, inclusion, and career advancement. Individual contribution and ideas are encouraged and welcomed.\nAt Applied Maintenance Supplies and Solutions (MSS)/a division of Applied Industrial, the Customer Experience Representative role has an immediate impact on our customers, on our company performance, and on personal earnings. This is a fantastic opportunity for a strong outside sales representative who thrives in consultative sales and has some knowledge of industrial products.\nAchieve sales objectives through effective customer service a communication. The Customer Service Representative is responsible for servicing and selling to different customers through an assigned district, maintaining current vendor managed inventory set up, and planning and organizing new customer locations. District Service Representatives reports to the Customer Service Manager.\nPOSITION RESPONSIBILITIES\nInteract extensively with sales representatives and customers to clarify their needs, and research different situations\nCommunicate with customers to gain potential growth opportunities and product line extensions.\nProvide feedback and suggestions from customers to management and sales team.\nProvide spot buy capabilities to increase customer satisfaction.\nHelp with GAP coverage with sales representatives that are on vacation or open sales territories.\nLearn, enforce, and support corporate policies and guidelines in a consistent, professional company manner.\nCreate and maintain professional image.\nComplete paperwork necessary to fulfill position responsibilities.\nSKILLS REQUIRED\nAbility to solve problems in situations where most problems have occurred before and their solutions are familiar, or at least where only little limited standardization exists.\nAbility to communicate detailed information, frequently involving customer needs and wants.\nAbility to organize and plan short and long term projects.\nAbility to manage multiple tasks at any one time.\nAbility to communicate effectively at all levels of the organization in writing and verbally outside of voice mail.\nThis position is not eligible for relocation benefits and is expected to be performed on site.\nCandidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.\nIndividual contributors with fresh ideas and passion for excellence are encouraged and rewarded! Apply now for immediate consideration!\nFounded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.\nApplied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. 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