{"id":4254004,"url":"https://alion.io/job/applied-customer-service-representative","title":"Customer Service Representative","company":{"id":2123906,"name":"Applied","domain":"applied.com","url":"https://alion.io/company/applied-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-19T00:00:00Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-11-13T14:28:16Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"POSITION SUMMARY\nAssist customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders. Actively create new and add-on sales and generate leads for Outside Sales. Responsible for providing sales support and service to original equipment manufacturers\n(OEMs), industrial companies, heavy equipment customers, etc. where fluid power is utilized. Experience in dealing with automation products, i.e. -actuators, air valves, compressors, and a mechanical background highly recommended.\nESSENTIAL FUNCTIONS\nProcess customer customer orders and quotes for various products and value added services through email or phone inquiries.\nAnswer delivery inquiries, follow up on purchasing and receiving of a specific product, checking availability of stock, back order status, vendor schedules, and shipping dates.\nWorks from worksheets, inventory lists, part number files and related information in order to assist customers. Gather information as to costs, discounts, stock availability.\nExpedite order inquiries, checking the status of orders, following up on back orders, and lost orders. Will investigate defects, damages, and incorrect shipments. Follow-up on status of in-house repairs.\nAssist walk in customers on their product needs through identification, technical support and order processing.\nMonitors customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing necessary paperwork.\nWill seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add-on sell, up-sell, and provide professional customer service.\nAble too efficiently and professionally service sales accounts and maintain a history profile of what was discussed with the customer in organization systems.\nWill maintain and develop good customer relationships. Continuously strive to develop and maintain customer rapports and satisfaction.\nPOSITION QUALIFICATIONS - SKILLS AND ABILITIES\nExperience should demonstrate proficiencies in the following areas:\nAbility to learn and apply new information quickly.\nAssertive team player with positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers.\nMust have a clear, pleasant and professional speaking voice for over the phone sales and communication.\nExperienced in telesales or outside sales, or a combination of the two.\nProduct knowledge of fluid power products and repairs.\nExcellent interpersonal and communication abilities.\nGood negotiation and closing skills to drive sales.\nEstablish and maintain professional interpersonal relationships with customers and other contacts.\nProvide a professional image over the phone.\nSolid organizational skills, including the ability to manage multiple competing priorities.\nGood problem-solving and reasoning skills.\nBasic computer skills and MS Office package.\nAttend product training seminars.\nHigh level of integrity.\nAccept responsibility for his/her actions.\nAccept constructive criticism without becoming defensive.\nProper listening, skills and command of the English language.\nMust possess a high degree of organization.\nAbility to focus on a goal and obtain pre-determined results.\nAbility to act in a self-confident manner to facilitate completion of work assignments or to defend a position or idea.\nEducation: High School Graduate or equivalent; or Fluid Power or Industrial Distribution degree, and/or hands on experience in fluid power or related fields\nExperience: Three years experience in industrial or fluid power environment preferred\nSkills taught after hire as needed: Product and Application Training, Hydraulic Training, Pneumatics Training, Mechanics Training, Basic System Training, Computer System Training, Microsoft Office Training, Sales Techniques, ISO Training, P21\nFounded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.\nApplied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. 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