# Customer Service Representative

POSITION SUMMARY Assist customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders. Actively create new and add-on sales and generate leads for Outside Sales. Responsible for providing sales support and service to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, etc. where fluid power is utilized. Experience in dealing with automation products, i.e. -actuators, air valves, compressors, and a mechanical background highly recommended. ESSENTIAL FUNCTIONS Process customer customer orders and quotes for various products and value added services through email or phone inquiries. Answer delivery inquiries, follow up on purchasing and receiving of a specific product, checking availability of stock, back order status, vendor schedules, and shipping dates. Works from worksheets, inventory lists, part number files and related information in order to assist customers. Gather information as to costs, discounts, stock availability. Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders. Will investigate defects, damages, and inco

- **Id**: 4254004
- **Url**: <https://alion.io/job/applied-customer-service-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Atlanta, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-19T00:00:00Z
- **Employer posted date**: 2026-09-19
- **Last verified at**: 2026-11-13T14:28:16Z
- **Board verified**: yes
- **Days open**: 55
- **Description format**: text
- **Description chars**: 4935
- **Description truncated**: no
- **Benefits**: Growth opportunities
- **Relocation offered**: no

## Company

- **Id**: 2123906
- **Name**: Applied
- **Domain**: applied.com
- **Url**: <https://alion.io/company/applied-com>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Phenom

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 55

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-13T14:10:55Z

## Liveness

- **Score**: 16
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.584
- **P room**: 0.28
- **Age days**: 55
- **Expected fill days**: 27
- **Reasons**: conf:0, win:tail, crowd:brand
- **Computed at**: 2026-11-13T14:56:51Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.