{"id":3279028,"url":"https://alion.io/job/applied-materials-customer-support-technician-epi","title":"Customer Support Technician - EPI","company":{"id":3903,"name":"Applied Materials","domain":"appliedmaterials.com","url":"https://alion.io/company/amat","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":287,"ghost_share":0.003,"stale_share":0.484,"repost_share":0.007,"time_to_fill_p50_days":53,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":80000,"period":"year","method":null,"sample_n":4082},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T00:09:05Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Who We Are\nApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.\nWhat We Offer\nLocation:\nShanghai,CHNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.\nKey Responsibilities\nAssists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.\nUses escalation policies as required to keep management informed of down situations.\nVerifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems.\nAssumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.\nPerforms start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.\nServes as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.\nDevelops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.\nPlans and executes support activities on a wide range of Applied Materials' systems. Rarely needs technical assistance in performance of daily responsibilities.\nFunctional Knowledge\nHas comprehensive understanding of a range of processes, procedures, systems and concepts within own discipline\nBusiness Expertise\nHas in-depth understanding of how related teams coordinate their efforts and resources to achieve shared and individual objectives\nLeadership\nMay act as a lead for the team, may coordinate the work of others beyond own area. May provide subject matter guidance to more junior team members\nProblem Solving\nResolves problems by identifying and selecting solutions and applying methods, techniques, experience and precedents; exercises judgment within generally defined practices\nWorks on problems of diverse scope where analysis of data requires evaluation of identifiable factors\nImpact\nHas direct impact through responsibility for the quality of deliverables\nInterpersonal Skills\nDemonstrates tact and diplomacy to exchange ideas and information in a concise and logical way\nAdditional Information\nTime Type:\nFull timeEmployee Type:\nAssignee / RegularTravel:\nYes, 20% of the TimeRelocation Eligible:\nYesApplied Materials is an Equal Opportunity Employer. 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