{"id":3375719,"url":"https://alion.io/job/applied-materials-epi-iteam-customer-engineer-c2","title":"EPI iTeam Customer Engineer (C2)","company":{"id":3903,"name":"Applied Materials","domain":"appliedmaterials.com","url":"https://alion.io/company/amat","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":286,"ghost_share":0.003,"stale_share":0.483,"repost_share":0.007,"time_to_fill_p50_days":53,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan","Kyoto, Japan","Yokkaichi, Japan","Hiroshima, Japan","Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T14:29:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are\nApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.\nWhat We Offer\nLocation:\nHiroshima,JPN, Hokuriku,JPN, Kamimashiki,JPN, Kyoto,JPN, Nishi Tokyo,JPN, Yokkaichi,JPNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.\nAs a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.Role Responsibilities:\nPerforms all standard service system startup activities Dock through Tier 1.\nCandidate will also assist in transition into standard Tier 2 system qualifications at customer locations.\nCompletes quality repairs and troubleshooting activities during assigned system installations.\nResponds to fab issues by communicating with other engineers and participating in escalation conference calls.\nMay participate in projects to reduce costs and install cycle time.\nVerifies operational quality of system equipment. Assists senior engineers as needed.\nApplies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.\nAbility to diagnose and resolve technical problems. Uses training and experience to identify some process, software, or hardware related system problems.\nStrives to perform BKM’s. Uses knowledge management systems.\nFollow all IP guidelines.\nAssumes responsibility for complete customer satisfaction within work area.\nAssists in planning, communicating, and coordinating support plans with customer management.\nComplies with all safety procedures and consistently demonstrates safety as a value.\niTeam is a global system installation team responsibility and candidates will be required to travel to any global region to support installation activity which could be up to 80% travel throughout a given year.\nAs Candidate grows and develops technical skill set within iTeam, candidate will have to opportunity expand their Applied Material career in other areas.\nMinimum Qualifications:\nCompletion of an Associate degree, military technical training, field service experience, or trade certification\nAbility to read and interpret electrical and mechanical schematics\nExperience diagnosing and resolving basic technical challenges\nFamiliarity with hand tools and their appropriate usage, including digital multimeters\nEffective written and verbal communication skills\nBasic knowledge of Microsoft Excel, Word, and PowerPoint \nAble to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols\nPreferred Qualifications:\n1-3 years of work experience in customer/field service support, or a related technical field\nPhysical Requirements:\nThis position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.\nAdditional Information\nTime Type:\nFull timeEmployee Type:\nAssignee / RegularTravel:\nYes, 75% of the TimeRelocation Eligible:\nYesApplied Materials is an Equal Opportunity Employer. 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