{"id":2264544,"url":"https://alion.io/job/applied-materials-field-service-productivity-coordinator-2","title":"Field Service Productivity Coordinator","company":{"id":3903,"name":"Applied Materials","domain":"appliedmaterials.com","url":"https://alion.io/company/amat","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":264,"ghost_share":0.004,"stale_share":0.409,"repost_share":0.008,"time_to_fill_p50_days":55,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malta, United States","Malta"],"countries":["US","MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":88000,"max":121000,"currency":"USD","period":"year","gross":null,"usd_annual":121000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T05:49:40Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Who We Are\nApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.\nWhat We Offer\nSalary:\n$88,000.00 - $121,000.00Location:\nMalta,NYYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.\nField Service Productivity Coordinator\nB Band - Non-Technical Project / Program Manager\nCustomer Engineering (CE) Operations\nRole Summary\nThe Field Service Productivity Coordinator is a salaried, B-Band individual contributor responsible for end-to-end execution and coordination of CE operational support activities that directly enable service readiness, equipment uptime, and customer satisfaction. This role operates with moderate autonomy, applies established CE processes and BKMs, and partners cross-functionally to ensure operational discipline, KPI performance, and audit-ready execution across assigned customers or sites.\nThe role has measurable impact on service efficiency, cost, quality compliance, and customer commitments, and serves as an operational interface between CE, Supply Chain, Quality, Finance, Training, and Customer stakeholders.\nKey Responsibilities\nMaterials & Service Readiness Execution\nOwn coordination and execution of Service Orders (SO), Return-to-Stock (RTS), Temporary Engineering Stock (TES), and parts disposition activities in alignment with CE and Supply Chain processes.\nEnsure material accuracy, availability, and tooling readiness to support planned and unplanned maintenance.\nPartner with Spares Planners, FSO, and CE Leadership to resolve parts escalations and improve materials flow.\nMaintain onsite CE tooling and spares inventories, including weekly stocking reviews focused on high-failure and long-lead parts.\nImpact: Reduces material delays, improves MTTR, and supports predictable service delivery.\nOperational KPI Ownership & Performance Management\nOwn and maintain operational KPIs (e.g., SO cycle time, IWN quality, materials aging, training compliance, productivity indicators).\nDevelop and maintain standard tracking mechanisms, dashboards, and reports to support management reviews and operating rhythms.\nAnalyze trends, identify risks or gaps, and drive standard countermeasures in coordination with CE leadership.\nTrack corrective actions to closure and support continuous improvement initiatives.\nImpact: Improves operational transparency, execution discipline, and decision quality.\nWorkforce & Productivity Enablement\nProvide coordination support for timecard accuracy, scheduling alignment, and vacation planning to ensure coverage and productivity.\nCreate and maintain job aids, templates, and standardized tools that improve technician efficiency and reduce administrative burden.\nIdentify workflow inefficiencies and support improvement actions that reduce cycle time and rework.\nImpact: Supports CE productivity, coverage, and consistent execution.\nTraining & Capability Enablement\nMaintain SOPs, BKMs, and CE support documentation to ensure consistency and readiness.\nSupport onboarding and training compliance tracking, including skill progression and system access.\nProvide structured feedback from quality checks, field execution, and materials issues to inform CE training plans.\nCoordinate interview logistics and onboarding execution for new hires.\nImpact: Ensures CE capability readiness and compliance with training expectations.\nQuality, Safety & Compliance Support\nExecute quality checks on IWN documentation, SO compliance, and parts handling accuracy.\nSupport CE Management in implementing corrective actions aligned with safety, equipment, and BKM standards.\nMaintain audit-ready operations; conduct and support ARK verifications.\nReinforce compliance with global service expectations and site standards.\nImpact: Reduces quality escapes and audit risk.\nCustomer & Field Engagement Support\nPrepare operational summaries, metrics, and documentation for customer visits, audits, and operational reviews.\nSupport customer-facing readiness and clear communication during on-site engagements.\nCapture customer feedback and coordinate follow-up actions with cross-functional partners.\nImpact: Supports customer confidence, transparency, and trust.\nOperational Administration\nOwn and maintain IWN updates, iCapability Plus approvals, and scheduling coordination.\nAdminister Service Orders (creation, correction, closure).\nManage TES workflows, parts returns, and disposition activities.\nCoordinate WIP, WDRs, and OnDemand billing in partnership with Finance.\nMaintain install base accuracy (tool ownership, CE Lead, configuration, location).\nImpact: Ensures data integrity and financial accuracy.\nDecision-Making & Autonomy\nExecutes work independently using defined processes and BKMs.\nPrioritizes tasks using KPI data and aging reports.\nEscalates risks or exceptions per CE procedures.\nDoes not manage people but may lead process improvements and coordinate cross-functional actions.\nMinimum Qualifications\nExperience in field service operations, CE support, logistics, or semiconductor equipment environments.\nBusiness or Technical Degree preferred.\nStrong organizational skills with ability to manage multiple priorities.\nEffective written and verbal communication skills.\nProficiency with service management, workflow, or enterprise systems.\nPreferred Qualifications\nExperience supporting Customer Engineers or Field Service Engineers.\nKnowledge of materials logistics, RMAs, TES, and Service Order workflows.\nFamiliarity with Applied Materials CE processes, BKMs, and terminology.\nExperience with operations KPI tracking and continuous improvement.\nCore Competencies (Applied-Aligned)\nFunctional Knowledge: Applies CE processes, materials workflows, BKMs, and safety standards.\nBusiness Acumen: Understands impact of operations support on uptime, cost, and customer satisfaction.\nProblem Solving: Uses data to identify issues, execute countermeasures, and escalate appropriately.\nCollaboration & Influence: Coordinates effectively across functions without direct authority.\nExecution Discipline: Maintains accurate systems, meets commitments, and sustains audit readiness.\nAdditional Information\nTime Type:\nFull timeEmployee Type:\nAssignee / RegularTravel:\nYes, 20% of the TimeRelocation Eligible:\nYesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.\nFor all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.\nApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.\nIn addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at ,or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. 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