{"id":1264162,"url":"https://alion.io/job/applied-materials-global-product-support-engineer-5","title":"Global Product Support Engineer","company":{"id":2749,"name":"Applied Materials","domain":"appliedmaterials.com","url":"https://alion.io/company/applied-materials","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":89,"open_postings":536,"ghost_share":0.004,"stale_share":0.203,"repost_share":0.017,"time_to_fill_p50_days":68,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-09-20T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-28T02:19:17Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Who We Are\nApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.\nWhat We Offer\nLocation:\nSingapore,SGPYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.\nKey Responsibilities\nDevelop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process. \nParticipate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test\nPartner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed\nDevelop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)\nDevelop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required\nCollect process and qualification data to create product Best Known Methods (BKMs)\nDevelop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping\nIdentify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations\nFunctional Knowledge\nDemonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines\nBusiness Expertise\nHas knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market\nLeadership\nActs as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements\nProblem Solving\nSolves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information\nImpact\nImpacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies\nInterpersonal Skills\nExplains difficult or sensitive information; works to build consensus\nAdditional Information\nTime Type:\nFull timeEmployee Type:\nAssignee / RegularTravel:\nYes, 25% of the TimeRelocation Eligible:\nYesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.","description_format":"text","description_chars":3793,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-09-25T21:40:33Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":68,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/applied-materials-global-product-support-engineer-5","json_url":"https://alion.io/job/applied-materials-global-product-support-engineer-5.json","meta":{"generated_at":"2026-09-28T04:05:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2439,"day_limit":5000,"remaining_today":2561,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}