{"id":1954472,"url":"https://alion.io/job/applied-materials-global-software-support-engineer-5","title":"Global Software Support Engineer","company":{"id":2749,"name":"Applied Materials","domain":"appliedmaterials.com","url":"https://alion.io/company/applied-materials","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":88,"open_postings":543,"ghost_share":0.006,"stale_share":0.228,"repost_share":0.044,"time_to_fill_p50_days":68,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taichung, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-07T01:45:40Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Who We Are\nApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.\nWhat We Offer\nLocation:\nTaichung,TWNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.\nKey Responsibilities\n1. Analyze and collaborate to resolve Applied Materials’ PDC equipment software, application, computing and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures.\n2. Perform SW installation, issue troubleshooting, reporting and escalation including software, computing, system and application scopes.\n3. Coordinate and cooperate with CE/PSE/global SW support teams and provide customer software support via software issue escalation flow.\n4. Test, and verify software functionality and key feature for product software.\n5. Participate in system software start-up, new product introduction (NPI) and customer project support.\n6. Provide timely updates/reports to all stakeholders on key customer software issues. Align and deliver in line with group objectives.\nFunctional Knowledge\nDemonstrates expanded conceptual knowledge in own discipline and broadens capabilities.\nBusiness Expertise\nUnderstands key business drivers; uses this understanding to accomplish own work.\nLeadership\nNo supervisory responsibilities but provides informal guidance to new team members.\nProblem Solving\nSolves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.\nImpact\nImpacts quality of own work and the work of others on the team; works within guidelines and policies.\nInterpersonal Skills\nExplains complex information to others in straightforward situations.\nAdditional Information\nTime Type:\nFull timeEmployee Type:\nAssignee / RegularTravel:\nYes, 20% of the TimeRelocation Eligible:\nYesApplied Materials is an Equal Opportunity Employer. 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