{"id":1954473,"url":"https://alion.io/job/applied-materials-global-software-support-engineer-6","title":"Global Software Support Engineer","company":{"id":2749,"name":"Applied Materials","domain":"appliedmaterials.com","url":"https://alion.io/company/applied-materials","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":88,"open_postings":527,"ghost_share":0.004,"stale_share":0.224,"repost_share":0.053,"time_to_fill_p50_days":68,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hsinchu, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":24000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T01:30:51Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Who We Are\nApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.\nWhat We Offer\nLocation:\nHsinchu,TWN, Linkou,TWNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.\nKey Responsibilities\nAnalyze, troubleshoot, and collaborate across teams to resolve software application and system issues of moderate complexity related to Applied Materials equipment. Investigate High Value Problems (HVPs), systemic defects, and software failures to identify root causes and drive resolution.\nProvide customer-facing software support through the Software Ticketing System, ensuring timely and effective issue management.\nDeliver regular status updates and reports to stakeholders regarding critical customer software issues, while aligning execution with team and organizational objectives.\nCreate, test, validate, and release Software Change Notifications (SCNs) and Key Feature Procedures (KFPs) for product software.\nContribute to the development and maintenance of customer-focused documentation for externally released software features and functionality.\nParticipate in software specification, design, testing, and documentation reviews to support customer requirements and product enhancements.\nSupport the onboarding and development of junior engineers through technical guidance, knowledge sharing, and product operation training.\nContribute to team projects focused on demonstrating, evaluating, and developing new software capabilities and applications that improve product performance, operational efficiency, and customer experience.\nFunctional Knowledge\nDemonstrates a solid understanding of software support and engineering concepts within the discipline. Continually expands technical expertise and broadens professional capabilities to address evolving business and customer needs.\nBusiness Expertise\nUnderstands key business objectives, customer requirements, and organizational priorities. Applies this knowledge to effectively execute responsibilities and support business outcomes.\nLeadership\nProvides technical guidance and knowledge sharing to team members. Acts as a resource for onboarding and mentoring newer engineers while contributing positively to team collaboration and effectiveness.\nProblem Solving\nApplies technical expertise, analytical thinking, and sound judgment to resolve moderately complex issues. Evaluates alternatives, identifies root causes, and implements effective solutions based on established practices and experience.\nImpact\nContributes to the quality, reliability, and effectiveness of team deliverables. Works within established policies and guidelines while influencing positive outcomes for customers and internal stakeholders.\nInterpersonal Skills\nCommunicates complex technical information clearly and effectively to diverse audiences. Collaborates across functional teams and stakeholders to drive issue resolution and achieve shared objectives.\nMay require domestic and international travel to support customer escalations, training programs, product deployments, and other business needs.\nAdditional Information\nTime Type:\nFull timeEmployee Type:\nNew College GradTravel:\nYes, 25% of the TimeRelocation Eligible:\nNoApplied Materials is an Equal Opportunity Employer. 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