{"id":3400986,"url":"https://alion.io/job/applied-materials-manager-customer-and-commercial-operations","title":"Manager, Customer and Commercial Operations","company":{"id":3903,"name":"Applied Materials","domain":"appliedmaterials.com","url":"https://alion.io/company/amat","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":286,"ghost_share":0.003,"stale_share":0.483,"repost_share":0.007,"time_to_fill_p50_days":53,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hsinchu, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":47000,"period":"year","method":null,"sample_n":4082},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-31T04:05:25Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Who We Are\nApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.\nWhat We Offer\nLocation:\nHsinchu,TWNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.\nKey Responsibilities\nLead the After Hours Support (AHS) organization, providing operational and customer support coverage for Taiwan, Southeast Asia (SEA), China, and Japan outside standard business hours, including weekends and public holidays, while ensuring business continuity, effective escalation management, and service excellence.\nAdapt departmental plans to address operational challenges and resource constraints.\nDrive strategic initiatives that improve efficiency, scalability, and service delivery.\n\nEnsure compliance with SOX, ISO, audit, and corporate governance standards.\n\nLead performance reviews and drive improvements to strengthen service delivery and customer satisfaction.\n\nDevelop talent pipelines and implement structured training and development programs.\n\nManage resources effectively to support scalable and sustainable operations.\n\nLead succession planning and organizational development across teams.\n\nRepresent the region in strategic systems and process transformation initiatives.\n\nBe accountable for performance outcomes across multiple teams, ensuring alignment with operational goals and service standards.\n\nFunctional Knowledge\nDemonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families\nBusiness Expertise\nApplies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition\nLeadership\nManages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges\nProblem Solving\nIdentifies and resolves technical, operational and organizational problems\nImpact\nGuided by company strategy and business objectives, impacts results of segment/function\nInterpersonal Skills\nGuides, influences and persuades others internally in related areas or externally\nAdditional Information\nTime Type:\nFull timeEmployee Type:\nAssignee / RegularTravel:\nRelocation Eligible:\nNoApplied Materials is an Equal Opportunity Employer. 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