{"id":4171274,"url":"https://alion.io/job/applied-materials-manager-customer-engineer-10","title":"Manager, Customer Engineer","company":{"id":3903,"name":"Applied Materials","domain":"appliedmaterials.com","url":"https://alion.io/company/amat","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":258,"ghost_share":0.004,"stale_share":0.578,"repost_share":0.012,"time_to_fill_p50_days":54,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kulim, Malaysia","Singapore"],"countries":["MY","SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-13T05:29:22Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are\nApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.\nWhat We Offer\nLocation:\nKulim,MYS, Singapore,SGPYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.\nKey Responsibilities\nForecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.\nManages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.\nEnsures customer satisfaction with Company service and system performance.\nInterviews, hires, and trains customer engineers as necessary to support regional business\nEnsures employee satisfaction through:\n- communication of business progress and all related action.\n- setting goals and controlling achievements.\n- establishing training and career development plans.\nEnsures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.\n\nEscalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.\n\nAchieves guaranteed up time and other parameters as sold to customers\n\nPromotes quality improvement processes to:\n- reduce cycle time\n- drive continuous improvement of technical performance\n- empower the work force. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions\n\nFunctional Knowledge\nDemonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families\nBusiness Expertise\nApplies in-depth understanding of how own discipline integrates within the segment/function \nLeadership\nManages multiple related teams, sets organizational priorities and allocates resources \nProblem Solving\nIdentifies and resolves complex technical, operational and organizational problems \nImpact\nImpacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans\nGuided by business unit, department or sub-functional business plans\n\nInterpersonal Skills\nInfluences others internally and externally, including senior management\nPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.\nAdditional Information\nTime Type:\nFull timeEmployee Type:\nAssignee / RegularTravel:\nYes, 50% of the TimeRelocation Eligible:\nNoApplied Materials is an Equal Opportunity Employer. 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