{"id":1463432,"url":"https://alion.io/job/applied-materials-operations-and-customer-quality-manager","title":"Operations and Customer Quality Manager","company":{"id":3903,"name":"Applied Materials","domain":"appliedmaterials.com","url":"https://alion.io/company/amat","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":327,"ghost_share":0.003,"stale_share":0.41,"repost_share":0.003,"time_to_fill_p50_days":52,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-09-29T13:27:22Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-13T22:31:18Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Who We Are\nApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.\nWhat We Offer\nLocation:\nSingapore,SGPYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.\nJob Description\nKey Responsibilities\nHardware Manufacturing Customer Experience Quality Engineering position\nDevelops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests to verify and improve Product Quality.\n\nGathers operational and test data and evaluates results.\n\nDevelops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.\n\nAnalyze operational data - extensive analysis with Excel (Pivot and VLOOKUP); Develop and implement recommendations.\n\nEvaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs\n\nUtilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.\n\nReduces qualification cycle time and cost while still meeting quality performance requirements.\n\nResponsible for driving Continuous Improvement in the Quality of AMAT’s product portfolio\n\nEliminate customer complaints and escalations. Participates in and may lead audits.\n\nWork and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio.\n\nMonitor field customer performance of product to identify issues and allow for early investigation and mitigation\n\nDrive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods\n\nConduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio\n\nDrive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems\n\nDrive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.\n\nConduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio.\n\nDrive customer escalation resolution\n\nRequirements\nBachelor's Degree - Mechanical/Electrical Engineering, Computer Science or related Engineering Technology\n\nAdvanced Quality Certifications\n\n5-8 Years of Quality function experience in general industrial equipment, automotive, heavy engineering, medical etc. Semicon is preferred\n\nDrive investigation 8D/SCAR Root Cause analysis and Corrective Action, Containment, Prevention, Proliferation measures, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter, Control charts, checklists). Prevent recurrence.\n\nDemonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.\n\nMicrosoft Office applications (Excel proficiency required), Power BI\n\nExperience in high volume manufacturing environments\n\nProven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)\n\nManage and coordinate customer PPM (Parts per Million) against supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators\n\nKnowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools\n\nUndertake special projects as required\n\nLead, Contribute and support continuous improvement activities\n\nPrepare and present reports at group meetings and internal customers\n\nUnderstanding of engineering drawings and manufacturing processes\n\nAbility to work in a diverse and dynamic environment\n\nPlanning and prioritizing activities\n\nGood communication and interpersonal skills\n\nNegotiation and Influencing skills\n\nAbility to present data effectively\n\nProblem-solving skills\n\nTeam working skills\n\nAnalytical skills\n\nTime management\n\nUnderstanding of cost and financial impacts\n\nOn-Site support job 100% - not Hybrid, No Relocation allowance, 12 % Analytical\nExperience in semi conductor equipment manufacturing or equivalent industry will be an added plus\nAdditional Information\nTime Type:\nFull timeEmployee Type:\nAssignee / RegularTravel:\nYes, 20% of the TimeRelocation Eligible:\nYesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.","description_format":"text","description_chars":6487,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-09-29T13:27:22Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":1,"age_days":14,"expected_fill_days":52,"reasons":["conf:8","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/applied-materials-operations-and-customer-quality-manager","json_url":"https://alion.io/job/applied-materials-operations-and-customer-quality-manager.json","meta":{"generated_at":"2026-10-14T14:20:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17579,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3903},"rest":"https://alion.io/mcp/rest/get_company?id=3903"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapplied-materials-operations-and-customer-quality-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapplied-materials-operations-and-customer-quality-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapplied-materials-operations-and-customer-quality-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/applied-materials-operations-and-customer-quality-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapplied-materials-operations-and-customer-quality-manager"}]}