{"id":1286255,"url":"https://alion.io/job/applied-materials-software-tech-support-engineer-3","title":"Software Tech Support Engineer","company":{"id":2749,"name":"Applied Materials","domain":"appliedmaterials.com","url":"https://alion.io/company/applied-materials","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":89,"open_postings":536,"ghost_share":0.004,"stale_share":0.205,"repost_share":0.017,"time_to_fill_p50_days":68,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"Helm","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-28T22:24:18Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Who We Are\nApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.\nWhat We Offer\nLocation:\nBangalore,INDYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.\nPDC Software Support Engineer\nAbout the Role\nJoin our SW GPS team to support next-generation software platforms.\nThis role combines advanced Tier 3 support with platform, backend, and DevOps expertise to ensure reliable, scalable, and high-performing systems across global customer environments.\nKey Responsibilities\nAct as Tier 3 expert for complex software/platform issues, driving end-to-end resolution\nTroubleshoot backend system flows across software, infrastructure, and system layers\nAnalyze and reproduce issues, perform root cause analysis, and drive preventive solutions\nSupport and operate containerized applications in Linux/Kubernetes environments\nCollaborate with R&D, HW, and DevOps teams on debugging, feature readiness, and system improvements\nContribute to CI/CD processes, monitoring, and production reliability\nSupport new product introduction (NPI), including readiness validation and training\nDevelop tools, documentation, and best practices to improve support efficiency and reduce escalations\nRequired Qualifications\n8 - 14 years of experience in software support, backend systems, or DevOps\nStrong troubleshooting skills in complex, multi-disciplinary systems\nPractical troubleshooting experience using agentic AI systems.\nStrong experience working with and troubleshooting Linux environments\nP ractical experience with cloud native production environments: containerization (Docker) and Kubernetes\nFamiliarity with CI/CD, monitoring, and DevOps practices\nExcellent communication and teamwork skills\nFluent in English\nAdvantage\nKnowledge of Kubernetes operations, monitoring tools (Prometheus, Grafana, ELK), or IaC tools (Helm, Terraform)\nUnderstanding script coding, such as : Python, PowerShell, Bash.\nBackground in software development, testing, or system integration\nExperience in supporting global, production-critical environments\nAdditional Information\nLocation: Bangalore, India\nTravel: up to 25%\nGlobal collaboration with international teams and customers\nAdditional Information\nTime Type:\nFull timeEmployee Type:\nAssignee / RegularTravel:\nYes, 25% of the TimeRelocation Eligible:\nYesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.","description_format":"text","description_chars":3637,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-09-26T04:36:04Z"},{"event":"close","at":"2026-09-27T21:26:37Z"},{"event":"reopen","at":"2026-09-28T02:19:17Z"}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.888,"p_room":1,"age_days":13,"expected_fill_days":68,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/applied-materials-software-tech-support-engineer-3","json_url":"https://alion.io/job/applied-materials-software-tech-support-engineer-3.json","meta":{"generated_at":"2026-09-29T02:44:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2463,"day_limit":5000,"remaining_today":2537,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}