{"id":2264557,"url":"https://alion.io/job/applied-materials-technical-product-support-engineer-7","title":"Technical Product Support Engineer","company":{"id":3903,"name":"Applied Materials","domain":"appliedmaterials.com","url":"https://alion.io/company/amat","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":328,"ghost_share":0.003,"stale_share":0.39,"repost_share":0.003,"time_to_fill_p50_days":52,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hwaseong, South Korea","Pyeongtaek, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T15:24:45Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who We Are\nApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.\nWhat We Offer\nLocation:\nHwaseong-Lucestar,KOR, Pyeongtaek-NF Summit,KORYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.\nKey Responsibilities\nResponsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. \nActs as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. \nProvides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool\nProvides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. \nInitiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.\nGenerates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.\nSupports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation. \nFunctional Knowledge\nDemonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines\nBusiness Expertise\nHas knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market\nLeadership\n Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements\nProblem Solving\nSolves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information\nImpact\nImpacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies\nInterpersonal Skills\nExplains difficult or sensitive information; works to build consensus\nKnowledge of PVD & ETCH products a plus.\nAdditional Information\nTime Type:\nFull timeEmployee Type:\nAssignee / RegularTravel:\nYes, 50% of the TimeRelocation Eligible:\nNoApplied Materials is an Equal Opportunity Employer. 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