{"id":2878955,"url":"https://alion.io/job/applied-research-associates-it-help-desk-specialist","title":"IT Help Desk Specialist","company":{"id":2028479,"name":"Applied Research Associates","domain":"ara.com","url":"https://alion.io/company/ara-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Barbara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T21:10:26Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-06T18:25:21Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"As an IT Help DeskSpecialist, you’ll be a core member of our dynamic Corporate IT team. You will work in a small group of other help desk personnel to provide system administration and remote technical support to other IT personnel and employees across the company, as well as assist the Corporate IT engineers with administrative, QA testing, and other needs as required.\nWhat you’ll do as an IT Help Desk Specialist\nProvide first level remote technical assistance to end users on a variety of login and application issues.\nTriage and prioritize incoming requests.\nIdentify, research, and resolve technical problems.\nPerform basic system administration tasks.\nAssign requests to tier 2 and tier 3 as required and ensure problem ownership and end-user satisfaction.\nDocument and maintain IT related procedures and other information.\nCommunicate system outages and maintenance.\nTrack licensing and internal billing.\nIT Help Desk Specialist Requirements\nHigh School diploma or equivalent\n2 or more years of experience providing IT support with a bachelor’s degree or a minimum of 8 years of experience without a degree\nExperience supporting an array of applications on Windows operating systems including Microsoft Office 365, SharePoint, VPN clients, and RSA in a high paced support environment\nTroubleshooting and analytical skills\nExperience in using an automated help desk management (ticketing) system\nStrong organizational, interpersonal, and communication skills\nCustomer Service oriented\nAbility to learn new systems quickly\nMust be able to work 8am - 5pm MT/10am - 7pm ET\nMust be able to handle after hours on call - weeknight evening on call apx. 1 week a month and weekend on call apx. every 6-8 weeks.\nIT Help Desk Specialist Preferences\nExperience supporting desktops/laptops and servers\nExperience with Active Directory user administration\nKnowledge of RSA\nKnowledge of Webex and other conferencing services\nNetwork+ and Security+ certifications\nUnderstanding of Microsoft licensing\nDoD experience\nSALARY RANGE FOR THIS POSITION IS BETWEEN: $60,000-$70,000 dependent upon education and experience.\nHybrid Work Notice: This position is open to candidates seeking either hybrid or remote work. While remote work will be considered, preference will be given to candidates who are available to work in a hybrid capacity in our Santa Barbara, CA office.\nCompany Information\nApplied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,200 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. 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