{"id":3609784,"url":"https://alion.io/job/applied-systems-professional-services-operations-coordinator","title":"Professional Services Operations Coordinator","company":{"id":13430,"name":"Applied Systems","domain":"appliedsystems.com","url":"https://alion.io/company/appliedsystems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Brighton, United Kingdom"],"countries":["GB"],"hiring_countries":["GB","IE"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"RAG","optional":false}],"status":"live","first_seen_at":"2026-11-02T13:34:06Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T20:22:17Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Overview\nRole title: Professional Services Operations Coordinator\nTeam: Professional Services (UK & Ireland)\nLocation: United Kingdom or Ireland | Remote\nThis role is remote and open to candidates living anywhere in the UK or Ireland, working from a home office or from an Applied office. Travel to Applied offices and client sites is required as the role needs.\nThe opportunity\nApplied is building the connective intelligence that moves insurance. Every function contributes to that work. In this role, you will keep delivery, billing and reporting on track for our UK & Ireland Professional Services team and see how your decisions connect to teammates, customers, and the direction of the business.\nWhat you’ll own\nA current, accurate Professional Services project portfolio in our PSA tool, with a weekly RAG-rated reporting cycle that surfaces risks, issues and upcoming milestones so owners resolve them before they escalate\nEarly warning to leadership on slippage, cost overruns, at-risk milestones and decisions needed, by tracking progress against plan and budget\nA smooth Sales-to-Services handoff and a reconciled services backlog, so every sold service has a tracking project and the right delivery team can see what the client purchased\nAccurate, on-time billing and revenue, from the monthly forecast and month-end actuals to the utilisation, capacity and project margin reporting that supports resourcing and commercial decisions\nDashboards, KPI reports and leadership packs (Power BI, Excel) that give clear, timely insight into delivery, revenue, utilisation and backlog, along with process improvements that cut manual effort and improve data quality\nDay-to-day partnership with the Director of Professional Services, Project Managers, Client Implementation Managers, Sales, Finance, Billing and Resource Management, including PMO standards, governance meetings, action tracking and team engagement activities\nWhat you’ll bring\nStrong numerical ability and a high level of accuracy when working with revenue, billing or utilisation data\nAdvanced Excel skills (lookups, pivot tables, data cleansing) and confidence building clear reports and PowerPoint presentations\nStrong task, time and project management skills, with the ability to juggle multiple priorities and deadlines while staying organised, analytical and calm when plans change\n1-3 years of experience in a PMO, project coordination, services operations or business operations role, and a bachelor’s degree or equivalent work experience, ideally in business, finance or a related field\nStrong written, verbal and presentation skills, with the confidence to engage colleagues at all levels and a proactive, curious drive to improve how things get done\nWhat could set you apart\nExperience with a Professional Services Automation platform (ideally NetSuite or Certinia) and/or Salesforce\nExposure to Power BI or similar reporting and visualisation tools\nExperience in a software, SaaS or consulting services organisation, or in the insurance industry\nProject management or business analyst training or certification\nYour background may bring strengths we have not listed here. If the role and its impact interest you, we encourage you to apply.\nBuild a career that moves an industry\nApplied is the connective intelligence transforming how insurance works. We build the platforms, data, and intelligent systems that connect agencies and carriers across the insurance lifecycle.\nHere, careers move with the work. You can own meaningful decisions, build what reaches the market, expand your scope as the business evolves, and work alongside people who bring expertise, curiosity, and care to what they create.\nWhat you can expect\nWork with reach: Build products, services, or programs that support agencies, carriers, and teammates across the insurance lifecycle.\nOwnership with context: Make decisions with a clear view of customer needs, business priorities, and the teammates who bring the work to market.\nGrowth through scope: Expand your impact through meaningful projects, cross-functional exposure, learning opportunities, and stretch work as the business evolves.\nBuilt by people: Work with people who bring expertise, curiosity, and care to what they build, and who share accountability for moving the work forward.\nBenefits and support\nOur benefits support your health, time, and life beyond work.\nIreland\nPrivate medical insurance\nHoliday and vacation time\nHealth and wellness days\nA day off for your birthday\nUK\nPrivate medical insurance, including dental and vision\nHoliday and vacation time\nHealth and wellness days\nA day off for your birthday\nCandidate security\nApplied communicates with candidates through an @appliedsystems.com email address or our official careers portal. Our recruiters will never request payment or ask for bank account details, government identification numbers, or other sensitive financial information during initial recruiting conversations.\nBackground checks\nEmployment is contingent on successful completion of the background checks and verification steps that apply to the role and location.\nUse of AI in recruitment\nApplied may use AI-enabled tools to support parts of the recruitment process, such as organizing application information, scheduling, and workflow administration. Hiring decisions include human review and follow applicable laws and company policy.\nEqual employment opportunity\nApplied Systems is an Equal Employment Opportunity Employer. We make employment decisions based on job-related qualifications and business needs, without regard to race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, or any other status protected by applicable law.","description_format":"text","description_chars":5737,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Home office"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-02T13:34:06Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":19,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/applied-systems-professional-services-operations-coordinator","json_url":"https://alion.io/job/applied-systems-professional-services-operations-coordinator.json","meta":{"generated_at":"2026-11-08T00:07:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13430},"rest":"https://alion.io/mcp/rest/get_company?id=13430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapplied-systems-professional-services-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapplied-systems-professional-services-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapplied-systems-professional-services-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/applied-systems-professional-services-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapplied-systems-professional-services-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3609784}},{"tool":"search_jobs","arguments":{"company":"appliedsystems.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3609784},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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