{"id":4258445,"url":"https://alion.io/job/applied-technical-support-specialist","title":"Technical Support Specialist","company":{"id":2123906,"name":"Applied","domain":"applied.com","url":"https://alion.io/company/applied-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Appleton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-13T14:28:16Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As an Inbound-Inside Sales Technical Specialist with FCX Performance/Simone, you will establish and expand relationships with current customers and our outside sales team. You’ll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!\nIn addition to competitive pay and all the benefits you’d expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy:\nA LASTING CAREER - Career paths are available in sales, management, and operations throughout the country\nProfessional development and training\nTeam oriented company culture where it’s called work for a reason but have fun in the process\nJoin a local team with company backing\nEssential Functions & Responsibilities:\nSell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.\nMaintains responsibility of orders from quotation to collection:Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.\nResponds to customer inquiries.\nProcesses customers’ orders and send order acknowledgements.Review customer purchase orders for special conditions/documentation\n\nChecks availability and verifies ship dates.\nIncreases order size by suggesting related items, explaining features, and checking customer’s buying history.\n\nProcesses and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.\nNegotiates pricing and delivery with vendors when necessary.\nWorks closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.\nCommunicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)\nMaximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.\nReviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date.\nOther duties as assigned by Management.\nPreferred Education/Experience:\nBachelor’s Degree preferred.\n1-3+ years’ experience in Customer Service related Industry preferred, experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor a plus.\n#LI-LG1 #LI-ONSITE\nFounded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.\nApplied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.","description_format":"text","description_chars":3952,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T14:28:16Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.665,"p_room":0.36,"age_days":35,"expected_fill_days":23,"reasons":["conf:0","win:tail","crowd:junior,brand"],"computed_at":"2026-11-13T15:25:56Z"},"pay":null,"html_url":"https://alion.io/job/applied-technical-support-specialist","json_url":"https://alion.io/job/applied-technical-support-specialist.json","meta":{"generated_at":"2026-11-13T15:25:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31032,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2123906},"rest":"https://alion.io/mcp/rest/get_company?id=2123906"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapplied-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapplied-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapplied-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/applied-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapplied-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4258445}},{"tool":"search_jobs","arguments":{"company":"applied.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4258445},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}