Senior IT Analyst

Apply Digital is looking for a seasoned Senior IT Analyst to join our growing IT team. This is an advanced individual contributor role for someone who doesn't just respond to the queue - they own systems, drive improvements, and raise the bar for the entire IT function. Reporting to the Head of IT, you'll be the technical anchor for our internal platforms, a go-to escalation point for complex issues, and a mentor to junior IT staff.

This is an in-office role based in our Toronto office, where being on-site lets you collaborate closely with key personnel and stay hands-on with our hardware and infrastructure.

RESPONSIBILITIES

• Own escalated and complex user tickets (P0-P3), serving as the technical escalation point for identity, endpoint, and cloud platform issues across our global teams.

• Work closely with security compliance programs (ISO27001, ISO42001, SOC2 Type II) - including monitoring and resolving test problems, collecting evidence, and collaborating with auditors and the internal security team.

• Design, scope, and implement improvements to internal policy, procedures, and our tool stack with minimal direction; bring recommendations proactively.

• Administer and optimize our identity platform (Okta), including Lifecycle Management (LCM), workflow automation, SCIM provisioning, MFA policies, and app integrations.

• Manage user access and entitlements across cloud platforms: Okta, Google Workspace, Slack, Atlassian Cloud, AWS, GCP, and Azure.

• Develop scripts and automation to reduce manual IT toil and improve operational efficiency (Python, Bash, or similar).

• Evaluate, onboard, and integrate new vendors and technologies - including security posture review and interoperability assessment within our best-of-breed stack.

• Lead hardware procurement cycles, enforce asset management standards, and maintain accurate inventory.

• Manage software license and subscription allocations; optimize spend and report on utilization trends.

• Own the central IT knowledge base - set documentation standards, maintain accuracy, and drive team-wide adoption (Notion, Confluence, or similar).

• Mentor and support junior IT staff through knowledge-transfer, pairing, and work review.

• Drive cross-functional IT projects from scoping through delivery, coordinating with stakeholders across the business.

REQUIREMENTS

• Excellent interpersonal skills with a genuine customer-service orientation - you treat every ticket as an opportunity to leave someone better off than you found them.

• A self-starter who can prioritize effectively, work independently, and take full ownership of their work without needing to be managed.

• Positive energy and openness - you bring good vibes to the team and approach every situation, even messy ones, with a can-do attitude.

• Reliable and consistent - people know they can count on you to follow through, communicate proactively, and not let things fall through the cracks.

• Confidence in your abilities, paired with the humility to know when to ask for help or escalate.

• Outstanding troubleshooting, problem-solving, and rationalization skills - you can systematically work through complex issues, identify root causes, and clearly explain your reasoning to others.

• The resilience to thrive in a fast-moving, scale-up environment where priorities can shift and ambiguity is the norm.

• A strong team player who wants to grow, mentor others, and share knowledge freely - you make the whole team better.

• Deep expertise in Okta - Lifecycle Management, workflow builder, MFA policy design, and SCIM integrations with third-party apps.

• Strong knowledge of MDM platforms (Jamf preferred) and macOS administration at an admin level.

• Hands-on experience with ISO27001, SOC2 Type II, or equivalent compliance frameworks - active participation in audits, not just awareness.

• Solid Google Workspace administration skills (Org Units, GAM, API-level access, advanced reporting).

• Experience managing cloud IAM across at least two of: AWS, GCP, or Azure.

• Scripting or automation experience (Python, Bash, PowerShell, or similar) applied to real IT operational problems.

• Security-minded with a proactive approach to risk identification, vulnerability triage, and remediation.

• Loves documentation - you take pride in clarity and completeness, and maintain a central knowledge base others actually want to use (Notion, Confluence, etc.).

• An ability to connect and communicate effectively with employees, clients, and vendors at all levels.

• Mentorship or informal team-lead experience is a strong asset.

• Familiarity with secure software development practices and developer tooling environments is an asset.