Senior People & Payroll Operations Specialist

RESPONSIBILITIES

Payroll Review & Business Continuity:

• Supervise overall payroll administration, overseeing end-to-end processing while validating inputs and outputs for absolute accuracy, completeness, and compliance ahead of each cycle.
• Provide backup payroll processing coverage to ensure uninterrupted, on-time payroll when primary payroll resources are unavailable.

HRIS & Systems Administration:

• Manage day-to-day HiBob administration, including regular data quality audits and ongoing system integrity monitoring.
• Design and build HRIS workflow enhancements, administer complex edge-case scenarios, and leverage system data to deliver actionable Business Insights to leadership.
• Support audit readiness and respond to internal and external audit requests with accurate, timely documentation.

Employee Experience & Lifecycle:

• Own onboarding journey design and end-to-end experience delivery, ensuring a seamless and engaging new-hire experience.
• Initiate, manage, and track Leave of Absence requests in line with global policy and compliance requirements.
• Serve as the tier-2 escalation point for POps Assist cases raised by the specialist team, resolving complex or sensitive issues.

Total Rewards & Benefits:

• Administer global benefits programs and run regular reconciliation processes to ensure accuracy and compliance.
• Own total rewards communication and employee education programs that drive awareness and engagement.
• Support quarterly pay equity analysis in partnership with the People Operations Lead.

Analytics & Insights:

• Own the development and tracking of key People metrics, creating dashboards and data models that translate raw HRIS data into strategic analytics and insights for the global team.

REQUIREMENTS

• 5+ years of progressive experience in Payroll and People Operations, with at least 2+ years at a Senior level within a fast-growing, global organization.
• Experience with Chilean, USA and Canadian payroll is a must (desirable UK experience)
• Proven track record of managing and supporting financial and payroll audits, ensuring accurate general ledger reconciliations and full audit readiness.
• Proven experience managing the entire employee lifecycle across multiple international jurisdictions (global compliance, benefits, and leave management).
• Expert-level administration experience with HiBob (strongly preferred) or a comparable modern global HRIS (e.g., Workday, BambooHR), including building complex workflows and custom fields.
• Advanced data proficiency: High expertise in Excel/Google Sheets (VLOOKUPs, Pivot Tables, Index/Match) and a proven track record of translating raw HR data into dashboards and executive insights.
• High-ownership mentality: Ability to step up as a proxy/backup for the People Operations Lead and make sound decisions independently.
• Tier-2 Problem Solver: Experience handling sensitive employee relation escalations or complex leave/benefits cases with empathy and discretion.
• Audit-ready mindset: Exceptional attention to detail with experience preparing compliance data for internal or external auditors.
• Fluent Spanish
• Fluent English

Nice to Have

• Experience supporting global teams or working across multiple countries.
• Familiarity with employer of record models or tools like Deel, Remote, or Oyster.
• Exposure to DEI, wellness, or internal communication initiatives.