{"id":2041783,"url":"https://alion.io/job/applyboard-associate-account-director","title":"Associate Account Director","company":{"id":58196,"name":"ApplyBoard","domain":"applyboard.com","url":"https://alion.io/company/applyboard","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kitchener, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":44},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-07T18:06:10Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T08:44:44Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Oursix core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.\nThe Opportunity:\nAs a frontline relationship owner, the Associate Account Director will be responsible for managing a diverse portfolio of institutional partners across one or more regions. Acting as a trusted advisor, you will drive engagement, satisfaction, and adoption of ApplyBoard’s services. Your day-to-day responsibilities include ensuring partner success, resolving issues, tracking performance, and supporting initiatives for revenue growth. This is a key role that requires excellent relationship management skills and a proactive approach to partnership success.\nWhat You’ll Be Doing Every Day:\nPartner Relationship Management: Foster strong relationships with institutional partners to ensure consistent, high-quality service and communication. Exhibit drive and grit to lead visibility in the market, building the ApplyBoard brand with trusted partnerships across all products and services.\nEngagement & Satisfaction: Drive improvements in retention, satisfaction, and engagement scores among managed accounts through personalized service and support.\nAdoption of Services: Promote the usage of ApplyBoard tools, services, and strategic programs within partner institutions to enhance their operational efficiency.\nGrowth Initiatives: Identify upsell and cross-sell opportunities within existing partner portfolios, collaborating with internal teams to maximize revenue potential.\nIssue Resolution: Address partner inquiries and resolve issues in a timely manner, escalating risks when necessary to ensure continuous improvement in service delivery.\nPerformance Tracking: Effectively leverage CRM to drive continuous improvement in sales effectiveness and for tracking and reporting purposes \nCollaboration: Work closely with Destination teams and Regional Leaders to share supply-demand feedback and foster alignment across teams.\n Enrollment Monitoring: Collaborate with the Customer Experience Business Unit (CX BUO) to monitor weekly enrollment pipeline and application quality, utilizing reporting dashboards\nStrategic Insights: Leverage institutional performance insights to provide strategic referrals for enterprise partnership pursuits\nWhat You Bring to the Table:\n3+ years’ experience in account management, partnership development, or customer success, preferably in the education sector.\nBachelor's degree in Business, Education, Marketing, or a related field.\nStrong interpersonal and communication skills, with the ability to build and maintain strong relationships.\nProven ability to drive engagement and satisfaction, demonstrating a track record of achieving partner success metrics.\nFamiliarity with CRM tools and data analysis to track partner performance and derive insights (experience with [Hubspot] is a plus).\nProactive problem-solving skills and ability to escalate issues effectively.\nAbility to work collaboratively in a team environment and across various functions.\nA customer-centric attitude with a passion for helping institutions enhance their services.\nAbout ApplyBoard\nApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.\nReady to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview.\nWe may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us.\nApplyBoard welcomes applications from people with disabilities. 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