{"id":1899577,"url":"https://alion.io/job/applyboard-customer-experience-advisor","title":"Customer Experience Advisor","company":{"id":58196,"name":"ApplyBoard","domain":"applyboard.com","url":"https://alion.io/company/applyboard","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false}],"status":"live","first_seen_at":"2026-10-05T10:10:27Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-14T16:03:29Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Oursix core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.\nThe Opportunity:\nThis role is responsible for the day-to-day support of our institution partners, driving targeted enrollment growth and enhancing partner satisfaction. You will execute recruitment strategies, assist in conversion initiatives, and act as a liaison between institutions and ApplyBoard’s internal teams.\nWhat you’ll be doing every day:\nApplicant Support & Advising\nAssist applicants with program inquiries and requirements\nProvide advisement to students on alternative program options that meet their interests and educational backgrounds\nEmpathetically communicate application outcomes to our students, whether positive or negative\nAction deferral-related processes and inquiries\nAction refund-related processes and inquiries\nAssist students in meeting enrollment conditions and resolve uncertainties post-offer\nPerform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required\nEnsure accurate and timely processing of applications using relevant systems and workflows\nDocument & Eligibility Review\nReview student documents to ensure student eligibility for consideration across diverse educational backgrounds\nReview offer letters for student information consistency to ensure efficient application processing\nSchool & Partner Collaboration\nWork with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students\nCommunicate with our partner school and assist students in meeting enrollment conditions and resolve any uncertainties\nCommunication & Process Guidance\nClearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received\nProcess Maintenance & Improvement\nEnsure application processes are regularly updated to ensure the precision of process details\nCollaborate with schools and internal teams to resolve application issues and continuously improve workflows\nMeeting Key Performance Metrics\nEnsure timely processing of applications, documents, and communications in alignment with established KPIs.\nMonitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.\nWhat You Bring to the Table:\nAn associate's or Bachelor's degree is an asset\n1-3 years of customer service experience\nProficiency in proofreading/ editing text to ensure spelling and grammatical correctness\nStrong analytical abilities, detail-oriented, and a high level of accuracy\nWorking knowledge of Google spreadsheets, Microsoft Word, and Gmail\nAdept in researching and problem-solving capabilities\nSomeone who thrives in a collaborative, teamwork environment\nAptitude for prioritizing tasks with an attention to detail to ensure information accuracy\nAbility to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures\nAn ability to work cross-functionally to ensure application processing consistency and efficiency\nExceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships\nExcellent interpersonal skills and verbal and written communication skills\nAbout ApplyBoard\nApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.\nReady to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview.\nWe may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us.\nApplyBoard welcomes applications from people with disabilities. 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