{"id":1682551,"url":"https://alion.io/job/applyboard-manager-partner-success","title":"Manager, Partner Success","company":{"id":58196,"name":"ApplyBoard","domain":"applyboard.com","url":"https://alion.io/company/applyboard","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":599},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-07-23T00:00:00Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-03T23:09:08Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Oursix core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.\nThe Opportunity:\nThe Manager, Partner Success plays a critical role at the intersection of ApplyBoard and its partner institutions, acting as the key liaison between school admissions teams and ApplyBoard’s Customer Experience, Product, and Sales teams. This role is responsible for effectively communicating partner requirements, procedures, and expectations to internal stakeholders, ensuring seamless alignment and execution across departments.\nAs the primary point of contact for a portfolio of partner institutions, the Manager, Partner Success builds and maintains strong, strategic relationships that drive mutual growth. They take a proactive approach to understanding partner goals, aligning on shared priorities, and fostering open, transparent communication to build trust and support long-term success.\nThis leader oversees a dedicated processing team and is accountable for both internal service levels and external enrollment and conversion targets. They are recognized as the in-house expert and go-to resource for all aspects of their assigned institutions, including process management, strategic planning, technology integration, and operational execution.\nDriven by a passion for partner success and business growth, the Manager is results-oriented and continuously seeks opportunities to optimize strategies and improve efficiency. Their leadership ensures that both partner needs and ApplyBoard’s goals are met with excellence.\nWhat you’ll be doing every day:\n1. Leadership, Performance & KPIs:\nAchieve and exceed Partner and Business Unit Enrollment targets\n\nEnsure the team meets Performance KPIs on a team and individual basis\n\nMonitor and report on key operational KPIs related to school and sales performance\n\nMonitor rejections and cancellations to meet or exceed targets\n\nMonitor training completion and manage underperformance as needed\n\nCollaborate closely with team members on daily tasks and projects, offering assistance, guidance, and mentorship where needed.\n\nTake ownership of task delegation within the team, ensuring deadlines are met.\n\nMaintain strong communication across the team, ensuring alignment with goals,priorities, and timelines.\n\nMonitor automation-related manual tasks and ensure they are being completed in a timely manner.\n\n2. School Relationship, Application & Admissions Management:\nOwn the full funnel journey of applications from evaluations to submission and enrolment, for assigned schools\n\nAct as the single point of contact for all admission-related matters for the designated schools.\n\nDevelop impactful relationships with Partners and maintain an Account Management plan\n\nEnsure consistent follow-ups on applications based on each school’s preferred cadence and communication style\n\nLead new school onboarding: gather requirements, open dates, conduct pre-onboarding research, and participate in kickoff calls\n\nSupport the team by clarifying requirements and implementing any changes specific to each school\n\nComplete school information research on content and requirements, and share the findings with the implementation team on the Knowledge Team\n\nEnsure daily/frequent Intake System updates are updated to match the school's open and closed dates\n\nBe the final escalation point to ensure A+ service quality is maintained across all partner interactions\n\nStay up to date on Partner information, industry trends, and government-related strategy\n\n3. Process Improvement & Documentation:\nContinuously experiment and optimize the application process to improve conversion and processing time\n\nSource and implement all the latest Partner information within AB systems and tools (Requirements, Intakes, Partner and Program content, Fees, Process steps, etc.)\n\nWork and collaborate with the Knowledge Management Team to update ApplyAssist articles and create ideas to increase traffic through Assist to the platform\n\nWork with PROM on updating existing processes that require optimization\n\nTrack and monitor the success rate of automation tools; identify areas for improvement and work with relevant teams to implement enhancements.\n\n4. Internal Support & Ticket Resolution\nAddress Support/Knowledge Team tickets triaged to the team and ensure quick and complete resolution\n\nCollaborate with Customer Support on Irregularities and compliance issues both from our school partners and recruitment partners\n\nEngage regularly with the Sales team to understand the customer experience and opportunities and help to set expectations to ensure smooth overall operations and customer experience\n\nWhat You Bring to the Table:\nMinimum Associate's Degree (Bachelor's Degree preferred)\n\n3-4 years of experience in customer experience or account management\n\n1+ years of experience in a people management role preferred\n\nStrong operational ownership ability\n\nSolid data analysis skills to identify areas of concern and opportunities to support informed decisions\n\nAbility to lead cross-functional teams toward common enrollment goals.\n\nSkilled in relationship management, process optimization, and performance coaching.\n\nHigh attention to detail, especially in fraud detection and quality assurance.\n\nTeam leadership, coaching, and mentoring abilities\n\nFamiliarity with performance dashboards, Jira, and reporting systems\n\nExcellent adaptability to work under pressure in a fast-paced and demanding environment, deliver work with high quality, and meet tight deadlines\n\nExcellent interpersonal skills and verbal and written communication skills\n\nAbility to work independently and as part of a team\n\nAbility to collaborate with internal teams and external partners\n\nAbility to work flexible hours to support global operations and stakeholder needs..\n\nAbout ApplyBoard\nApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.\nReady to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview.\nWe may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us.\nApplyBoard welcomes applications from people with disabilities. 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