{"id":2998453,"url":"https://alion.io/job/appmysite-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":2074001,"name":"AppMySite","domain":"appmysite.com","url":"https://alion.io/company/appmysite","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"D","score":40,"open_postings":38,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":171000,"period":"year","method":"global_role_seniority_cell","sample_n":6387},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2023-10-30T00:00:00Z","employer_posted_date":"2023-10-30","last_verified_at":"2026-10-24T18:31:32Z","board_verified":true,"closed_at":null,"days_open":1090,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1090},"description":"This is a remote position.\nJob Role:\nWe are looking for a highly experienced and dedicated Technical Customer Success Manager to join our team. This role requires you to play a pivotal role in ensuring our customers achieve their goals and maximize the value they derive from our platform. This role requires an individual with a strong track record of consistently delivering exceptional customer support, fostering enduring relationships with clients, and demonstrating a high level of professionalism. The ideal candidate will lead our customer success efforts and drive customer satisfaction to new heights.\n\nProject Role: Technical Customer Success Manager\nWork Experience: 8+ years\nWork location: Remote\nMust Have Skills: Customer Relationship, Customer Satisfaction & Retention.\nRoles and Responsibilities\nBuild and nurture strong, long-term relationships with customers to understand their unique needs, challenges, and goals.\nServe as the main point of contact for customers, helping them effectively utilize our platform and providing guidance to ensure they achieve their desired outcomes.\nGuide new customers through the onboarding process, ensuring a smooth and successful start with our platform.\nDevelop an in-depth understanding of our product's features, capabilities, and benefits to effectively educate and assist customers.\nPromote customer satisfaction and advocate for customers within the organization, sharing feedback and feature requests with the product and development teams.\nMonitor customer accounts to identify opportunities for upselling, cross-selling, and ensuring subscription renewals.\nAddress and resolve customer concerns, issues, and inquiries promptly and professionally.\nCollect and analyze customer feedback to continuously improve our services and the customer experience.\nTechnical Profile\nMinimum of 8 years of experience in customer success.\nProficient in customer service software, CRM systems, and other relevant tools.\nStrong understanding of SaaS-based products, mobile app development and web development.\nExcellent leadership and interpersonal skills, with the ability to motivate and inspire a team.\nExceptional problem-solving and decision-making abilities.\nOutstanding communication skills, both written and verbal.\nDesired Candidate Profile\nGood communication skills\nGood, positive attitude\nGood debugging and problem-solving skills\nGood IQ\nLots of common 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