{"id":2998443,"url":"https://alion.io/job/appmysite-technical-customer-support-specialist","title":"Technical Customer Support Specialist","company":{"id":2074001,"name":"AppMySite","domain":"appmysite.com","url":"https://alion.io/company/appmysite","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"D","score":40,"open_postings":38,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"global_role_seniority_cell","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-05-16T00:00:00Z","employer_posted_date":"2025-05-16","last_verified_at":"2026-10-29T05:51:18Z","board_verified":true,"closed_at":null,"days_open":531,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":531},"description":"This is a remote position.\nJob Role:\nWe are looking for a Technical Customer Support Specialistwho can assist clients with product issues and help to maintain a high customer retention level. This role requires you to support customers through e-mail, chat, and Voice support (Google Meet call) and co-ordinate with internal teams to resolve issues. You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise.\nProject Role: Technical Customer Support Specialist\nWork Experience: 1-3 years\nWork location: Remote\nMust Have Skills: Attention to detail, Customer Service & retention, Problem solving.\nRoles and Responsibilities\nResolving customer inquiries through chat, email and voice support (Google Meet calls).\nMaintain the overall service level agreements within the organization and with the customers.\nCollaborate with cross-functional teams (product, tech, QA) to troubleshoot complex issues and ensure customer satisfaction.\nContacting customers to give them accurate feedback on the progress of their inquiries.\nMaintaining confidentiality of the information.\nImprove customer retention and acquisition rate.\nStay updated with new product features and enhancements.\nDocument common issues and solutions to build a robust knowledge base and improve overall support efficiency.\nIdentify recurring problems and suggest process or product improvements.\nProfile\nProficient in customer service software, CRM systems, and other relevant tools.\nExperience in working for IT product company.\nStrong understanding of SaaS-based products, mobile app development and web development.\nOutstanding communication skills, both written and verbal.\nDesired Candidate Profile\nGood communication skills\nGood, positive attitude\nGood debugging and problem-solving skills\nGood IQ\nLots of common sense","description_format":"text","description_chars":1877,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Mobile Games","Smartphones"],"lifecycle":[{"event":"open","at":"2026-10-21T11:27:53Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.09,"p_room":0.28,"age_days":531,"expected_fill_days":25,"reasons":["seen:531","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/appmysite-technical-customer-support-specialist","json_url":"https://alion.io/job/appmysite-technical-customer-support-specialist.json","meta":{"generated_at":"2026-10-29T08:07:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2074001},"rest":"https://alion.io/mcp/rest/get_company?id=2074001"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fappmysite-technical-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fappmysite-technical-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fappmysite-technical-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/appmysite-technical-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fappmysite-technical-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2998443}},{"tool":"search_jobs","arguments":{"company":"appmysite.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2998443},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}