{"id":3388238,"url":"https://alion.io/job/apprise-consulting-it-desktop-support","title":"IT Desktop Support","company":{"id":3884382,"name":"Apprise Consulting","domain":"appriseconsulting.com.au","url":"https://alion.io/company/apprise-consulting-pty","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wacol, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Kanban","optional":false},{"name":"Linux","optional":false},{"name":"Metal","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-28T08:43:40Z","employer_posted_date":null,"last_verified_at":"2026-10-28T08:43:40Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"IT Desktop Support position available within SQS Group in all states, work assignment may either be in NSW, QLD, SA, VIC, or WA\n\nSouthern Steel Group and its subsidiaries specialise in providing the nest steel products, sheet & coil, and expert steel processing and distribution. Our company network is extensive, represented in every Australian state.\n\nSouthern Queensland Steel is part of the Southern Steel Group, the largest privately-owned steel company in Australia. With more than 1400 employees nationwide, the foundations of this company are built on strong values and a sense of family belonging.\n\nWe service our customers through multiple SQS businesses and division affiliates in various States in Australia. In NSW: Steelpipes, Piling Solutions Australia, Rigby Jones, Rollco, Metal Shop Technics, Southern Sheet & Coil, Coil Processors. In QLD: RPG Australia. In Victoria: Surdex Steel, Smithweld Bending, KOMO Metform Engineering, Alliance Laser, Surdex Sheet & Coil, Eliott Engineering, Australian Rollforming Manufacturers. In SA: Brice Metals, Ferrocut. In WA: WA Cutting Services, Boyd Metal Industries\n\nTo succeed in this position, you will need to have industry related experience within similar positions, a strong work ethic and strong safety focus. The ability to carry out work with minimal supervision, a keen and enthusiastic approach to your work and willingness to work over time will help you ensure success in this role.\n\nMAIN OBJECTIVE\n\nTo provide 1st and 2nd level IT helpdesk support on all end user equipment and systems for all users across the business.\n\nDUTIES\n\nProviding 1st/2nd level telephone and customer-facing support for initial fault diagnosis\n\nThe creation and deletion of new users across all internal systems\n\nSetup of all new mobile/tablet devices\n\nInstall, configure and maintain network devices including but not restricted to PCs, Printers, Print Servers, Terminal Servers, Switches and application software\n\nHardware relocations and re-configurations (eg. PCs and telephones)\n\nMonitoring and reporting on hardware, software and network resources to ensure a high level of performance, security and integrity\n\nAssisting with the administration and support of the local area network, servers and printing facilities\n\nWork within strict time frames and elevate incidents within defined timeframes\n\nCreating, managing and supporting SOE builds for Desktop and Laptop PC’s\n\nMaintain a good working knowledge of current infrastructure and future trends\n\nAll employees are subject to legal obligations regarding their own and their fellow workers Work Health & Safety (WH&S). They are to fully co-operate with the company WH&S Policy and Program, to ensure safety in the workplace is maintained. All employees shall undertake hazard identification as part of their normal duties, and report any unsafe conditions or work practices. All employees are responsible for their own safety as well as those around them.\n\nSKILLS AND KNOWLEDGE REQUIRED\n\nWindows 7/10/11, Windows Server 2008/2012R2/2016/2019/2022, Active Directory (DNS, DHCP, etc)\n\nExperience with Windows, iPhone, Android phones\n\nExperience using a variety of PC software including the Microsoft Office Suite, Microsoft Exchange, Windows servers and desktops, and anti-virus software\n\nExperience in security administration utilising active directory and group policy\n\nKnowledge and understanding of end user requirements\n\nExcellent communication skills with the ability to build strong working relationships\n\nStrong customer service orientation\n\nA professional, reliable and team orientated approach to work\n\nMS HyperV/VMware\n\nExperience with remote software tools such as TeamViewer, LogMein\n\nGood understanding of Networking, TCP/IP and WiFi environments\n\nKnowledge of Linux/UNIX would be an advantage\n\nExperience with supporting HP SAN technology would be an advantage\n\nExperience with HP Server Products\n\nUnderstanding of Agile, Kanban methodologies\n\nThe successful applicant will be joining a secure, reputable organisation who o er their employees’ opportunities for career progression.\n\nIf you have the skills & experience, we need and have a positive attitude, please apply now.\n\nNote: Only short-listed candidates will be contacted. We promote a safe work culture; therefore, we have a process of reference checking and pre-employment medicals which includes a drug and alcohol screen for the successful applicant.\n\nSalary: Between $75,000 and $85,000 per annum + Super","description_format":"text","description_chars":4484,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-28T08:43:40Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["seen:3","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/apprise-consulting-it-desktop-support","json_url":"https://alion.io/job/apprise-consulting-it-desktop-support.json","meta":{"generated_at":"2026-11-02T04:57:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7124,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3884382},"rest":"https://alion.io/mcp/rest/get_company?id=3884382"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapprise-consulting-it-desktop-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapprise-consulting-it-desktop-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapprise-consulting-it-desktop-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apprise-consulting-it-desktop-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapprise-consulting-it-desktop-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3388238}},{"tool":"search_jobs","arguments":{"company":"appriseconsulting.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3388238},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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