{"id":1832141,"url":"https://alion.io/job/apprise-consulting-pty-it-support-technician","title":"IT Support Technician","company":{"id":3884382,"name":"Apprise Consulting","domain":"appriseconsulting.com.au","url":"https://alion.io/company/apprise-consulting-pty","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":102000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T15:01:48Z","employer_posted_date":null,"last_verified_at":"2026-09-22T15:01:48Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Steamatic is Australia’s longest established and largest restoration Company with over 35 locations throughout Australia and growing each year. We have available work Nationwide in Metropolitan and Regional areas.\n\nWe are now looking to recruit an experienced and qualified IT Support Technician to join our dedicated service team working in various locations throughout Australia.\n\nThe Role\n\nWe are looking for technically skilled candidate with good problem-solving ability for the position of IT Support Technician. The duties include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.\n\nThe role includes but is not limited to the following duties:\n\nInstalling and configuring hardware and software components to ensure usability\n\nDiagnosing, troubleshooting, and resolving connectivity, hardware, and software issues\n\nPerforming tests and evaluations of new software and hardware\n\nScheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation\n\nIdentifying variations and potential high-risk areas in securing adherence to standards and procedures\n\nRecommending corrective action plans and improvements in the resolution of non- compliance with standards detected through monitoring and auditing of processes and procedures\n\nCommunicating, educating, and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities\n\nAssisting in troubleshooting, diagnosing, testing and resolving system problems and issues\n\nDeveloping, conducting, and offering technical guidance and training in application software and operational procedures\n\nAnalysing, evaluating, and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems\n\nTesting, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification\n\nPerforming organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions\n\nCreating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems\n\nUsing project management methodologies, principles, and techniques to develop project plans and to cost, resource and manage projects\n\nTest plans, which ensure acceptable quality and integrity of the system\n\nCreating user and training documentation, and conducting formal training classes\n\nEstablishing good relationships with all departments and colleagues\n\nWorking with users to formulate and document business requirement\n\nInvestigating, and analysing business processes, procedures and work practices\n\nTo be considered for this role, you must have the following:\n\nPrevious work experience in the same field\n\n3+ years of experience in computer networks and systems maintenance\n\nProficiency in computer systems, software installation, database programming, and cybersecurity basics\n\nExcellent written and verbal communication skills\n\nGood interpersonal skills\n\nStrong problem-solving, and time management skills\n\nAttention to detail\n\nSelf-motivated and eager to learn and grow within the organisation\n\nIf you have the skills required for this role and you feel this is the job for you, then apply now!\n\nSalary: Between $75,000 and $85,000 per annum + Super","description_format":"text","description_chars":3789,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T12:28:37Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.721,"p_room":0.55,"age_days":27,"expected_fill_days":22,"reasons":["seen:27","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/apprise-consulting-pty-it-support-technician","json_url":"https://alion.io/job/apprise-consulting-pty-it-support-technician.json","meta":{"generated_at":"2026-10-20T07:27:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7919,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3884382},"rest":"https://alion.io/mcp/rest/get_company?id=3884382"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapprise-consulting-pty-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapprise-consulting-pty-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapprise-consulting-pty-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apprise-consulting-pty-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapprise-consulting-pty-it-support-technician"}]}