{"id":1113860,"url":"https://alion.io/job/appsamurai-customer-success-manager-emea-mwd","title":"Customer Success Manager, EMEA (m/w/d)","company":{"id":670093,"name":"AppSamurai","domain":"appsamurai.com","url":"https://alion.io/company/appsamurai","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":50},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-22T09:54:23Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T18:43:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"What is Storyly?\nStoryly is an AI-powered content experience platform that gives brands precious social content experience on their apps and websites.\nFrom the newest products to promotions, from instant campaigns to long term user education Storyly seamlessly improves user engagement with interactive, personalized, social-native formats such as in-app stories like Instagram, vertical video feeds like Tiktok and many more.\nMarketers are able to publish content themselves in minutes, without an engineering ticket. While Storyly handles all image and video traffic at an a always ready at scale, offering peace of mind and server cost efficiency.\nRetailers use it to turn browsing into buying. Banks and fintechs use it to make deep product portfolios visible at the moment of attention. Sportsbook and casino operators use it to give a promotional calendar somewhere to live beyond a four-slot homepage.\nStoryly is trusted by 400+ brands across 40+ countries including industry leaders such as Sephora, NEXT, Stradivarius, Parfois, Coca-Cola, Bank Hapoalim, Leumi Bank & Strauss, tbi Bank, Turkish Airlines, Gulf Airlines, Kapital Bank, William Hill and BOYLE Sports.\nStoryly also holds a Leader position across categories like Content Distribution, Content Creation, eCommerce Personalization and Mobile Marketing in G2. In 2026 Storyly is also named as the Interactive Content Platform of the Year by Martech Breakthrough Awards.\nHeadquartered in New York, Stroryly has teams in London, Amsterdam, Zurich, Buenos Aires and Istanbul.\nThe easiest way to explore Storyly is to check out www.storyly.io\nWhat You Do\nOn a daily basis, you’ll be working with global scale brands, app owners, to make sure they get the best out of Storyly features. This involves, creating content strategies or best practices based on their goals & objectives, analyzing the performance of their content on Storyly to maximize the value, exploring the mobile marketing world to generate new insights and inspirations for the customers, eventually targeting churn zero and maximum customer satisfaction.\nWithin one day, the Storyly customer success manager can present a demo to a big multinational bank, can work on the content strategy with a multi-country content platform app, can create a case study out of the conversion-boosting impacts of Storyly for an e-commerce giant, or renew the contract of a major fintech app by showing them why Storyly is indispensable for their success.\nThe scope:\nOwn the end-to-end post-sale relationship for a portfolio of ecommerce, fintech and betting companies from onboarding through renewal and expansion\nLead onboarding calls and dashboard workshops to get new customers to first value fast\nMonitor account health and usage data to catch churn risk early, and act on it before it escalates\nBuild content and engagement strategies tied to each customer's goals, using Storyly's widgets, placements, and AI-powered Flows\nRun regular business reviews that connect product usage to measurable outcomes - conversion, retention, AOV\nOwn renewals and identify expansion opportunities, negotiating commercial terms directly rather than just relaying them\nPartner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap\nTurn strong customer outcomes into case studies, references, and reviews\nRepresent Storyly at local relevant events, visit customers when necessary or beneficial to do so.\nThe Experience:\n3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company\nDemonstrated ownership of commercial outcomes such as renewals, upsell, negotiation\nProven success with mid-market or enterprise accounts, ideally in e-commerce, retail, fintech, betting or mobile-first products\nComfortable reading usage and analytics data to diagnose adoption gaps, not just report on them\nTrack record of working cross-functionally with Product and Engineering to close customer issues\nAble to travel customer offices and events, around 10%\nYou have native or professional level communication skills in English and in Hebrew\nIt's a plus if you've one or more of the following:\nExperience in mobile commerce, retail media, or in-app engagement platforms\nFamiliarity with CS tooling like Salesforce, Custify, or similar\nExperience in verticals such as e-commerce, finance, and utility\nExperience in the loyalty sector\nEqual Opportunity & Non-Discrimination (AGG)\nWe value diversity and provide equal opportunities to all applicants and welcome applications from all qualified independent professionals irrespective of the grounds protected under the German General Equal Treatment Act (AGG, § 1): ethnic origin, gender, religion or belief, disability, age, and sexual identity. The \"(m/w/d)\" in the title signals that this engagement is open to people of all genders (male / female / diverse).","description_format":"text","description_chars":4889,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Embedded Systems","Mobile Games"],"lifecycle":[{"event":"open","at":"2026-09-22T13:48:08Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/appsamurai-customer-success-manager-emea-mwd","json_url":"https://alion.io/job/appsamurai-customer-success-manager-emea-mwd.json","meta":{"generated_at":"2026-09-23T18:56:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}