{"id":3277192,"url":"https://alion.io/job/appsflyer-customer-success-manager","title":"Customer Success Manager","company":{"id":3446,"name":"AppsFlyer","domain":"appsflyer.com","url":"https://alion.io/company/appsflyer","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":14,"ghost_share":0,"stale_share":0.643,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":110000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppsFlyer SDK","optional":false},{"name":"Deep Linking","optional":true}],"status":"live","first_seen_at":"2026-10-26T14:54:08Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T16:55:46Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for an Enterprise Customer Success Manager to support our most strategic clients in the European region and help us shape the future of measurement. In this role, you’ll collaborate with top-tier professionals from around the world in a culture that celebrates curiosity, connection, and continuous learning. If you're passionate about delivering impact through meaningful relationships and personalized service, this is your chance to join the ride.\nAbout the Role\nAs a Customer Success Manager for our Enterprise clients you will act as their trusted advisor, supporting them on both business and technical fronts. You’ll be the voice of the customer internally and a strategic partner externally, ensuring they maximize the value of the AppsFlyer platform while helping shape our product roadmap with their insights.\nWhat You’ll Do\nManage customer relationships end-to-end, from onboarding to renewals, while ensuring their success across business, product, and technical needs.\nProactively share product updates, insights, and best practices to drive adoption and maximize impact.\nDeliver training sessions, webinars, and demos to enable customers on new features and use cases.\nCollaborate cross-functionally with Product and R&D teams by voicing client feedback and advocating for product improvements.\nLead Executive Business Reviews to highlight value, the impact of AppsFlyer’s solutions on our customer success, and strategic growth opportunities.\nSupport upsell and expansion efforts by identifying business needs and aligning them with AppsFlyer solutions.\nBe a part of the client’s extended team - accessible, insightful, and proactive.\nWhat You Have\nFluency in English.\nExperience in Customer Success, Account Management, or a similar client-facing role within SaaS or AdTech.\nA strong understanding of web marketing, digital advertising, and business strategy.\nA technical mindset with the ability to dive into APIs and campaign performance metrics.\nStrong analytical skills, with the ability to interpret and analyze large data sets and resolve reporting discrepancies.\nGreat interpersonal skills and the ability to explain complex concepts to both technical and non-technical stakeholders.\nSelf-motivation and adaptability to thrive in a fast-moving, global environment.\nWillingness to travel several times a year for customer meetings and conferences.\nBonus Points\nFluency in French or other languages is a huge plus.\nBackground in mobile marketing or app analytics.\nFamiliarity with SDK integrations and deep linking.\nProduct sense or experience collaborating with product teams.\nReferred by an AppsFlyer team member.\nWhy Join Us?\nAppsFlyer is a global company with 25 offices across 19 countries. From wellness programs and fitness initiatives, to our Global Employee Exchange and inclusive culture, we empower our people to grow professionally and personally.\nHere, titles don’t define us - impact does. You’ll join a team where innovation is celebrated and collaboration drives everything we do.\nWe’re committed to building a diverse and inclusive workplace. 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