{"id":2493804,"url":"https://alion.io/job/appsflyer-senior-support-engineer-2","title":"Senior Support Engineer","company":{"id":3446,"name":"AppsFlyer","domain":"appsflyer.com","url":"https://alion.io/company/appsflyer","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppsFlyer SDK","optional":false},{"name":"SQL","optional":false},{"name":"AI Agents","optional":true},{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-03-23T09:13:58Z","employer_posted_date":"2026-05-19","last_verified_at":"2026-10-14T03:54:16Z","board_verified":true,"closed_at":null,"days_open":204,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":204},"description":"What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.\nDo you enjoy solving complex technical problems?\nAppsFlyer is looking for a technically savvy rock star who understands the value of being customer-oriented, and can deliver exceptional support services to our customer base.\nThe right candidate should be a natural problem-solver and a strong communicator. This person will work in close collaboration with AppsFlyer’s R&D, Customer Success and Product Teams. This role will engaged in cross department projects and strongly influence the product's evolution by providing valuable feedback to help shape the future of our product development.\nWhat you'll do:\nTake end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication\nServe as point of contact for customer escalations and ensure customer issues are resolved meticulously\nWork with AppsFlyer’s R&D and product teams on escalations and product enhancement requests\nEnrich our client knowledge base with relevant technical information\nCreate and lead support improvement processes across the company\nProvide product feedback and insights to the business and R&D teams\nManage various internal projects; training, ensuring support readiness for new feature releases, etc.\nBeing a technical advocate for our VIP customers, working closely with the customer success and business teams\nWhat you have:\nPassion for solving customer issues in a fast paced environment\n5+ years of experience with technical support / QA / data analysis/ development/ technical account management\nExperience in SQL querying and managing data\nKnowledge of at least one programming language\nExcellent written and verbal communication skills\nAbility to handle communications between clients, internal business teams and engineering teams\nAbility to learn new technologies quickly\nAbility to multitasking and work independently\nStructured and process-oriented\nBonus Points:\nWeb / mobile marketing and digital advertising experience\nBackground in web/ SDK/ Mobile development or QA\nFamiliar with Big data technologies\nFamiliar with working with different APIs\nExperienced in LLM and AI Agent\nAs a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.\n“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO","description_format":"text","description_chars":3050,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Analytics & Attribution","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-14T03:54:16Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.232,"p_room":0.28,"age_days":204,"expected_fill_days":53,"reasons":["conf:2","stale_co","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/appsflyer-senior-support-engineer-2","json_url":"https://alion.io/job/appsflyer-senior-support-engineer-2.json","meta":{"generated_at":"2026-10-14T09:02:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3446},"rest":"https://alion.io/mcp/rest/get_company?id=3446"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fappsflyer-senior-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fappsflyer-senior-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fappsflyer-senior-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/appsflyer-senior-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fappsflyer-senior-support-engineer-2"}]}