{"id":2819375,"url":"https://alion.io/job/appsflyer-senior-support-engineer-3","title":"Senior Support Engineer","company":{"id":3446,"name":"AppsFlyer","domain":"appsflyer.com","url":"https://alion.io/company/appsflyer","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":17,"ghost_share":0,"stale_share":0.471,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppsFlyer SDK","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-18T12:54:55Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-22T14:03:06Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are looking for a Senior Support Engineer to join our globally distributed support team, as our first Support Engineer in Poland. This role is critical to maintaining excellent service for our English-speaking customers, handling complex technical and customer-facing issues independently, and helping the team adapt to the next generation of AI-enabled support workflows.\nThe ideal candidate is a strong hands-on problem solver, an excellent communicator in English, and a senior team player who can elevate team quality, partner closely with leadership, and contribute to improving our internal tools, AI-based workflows, and support processes.\nThis is a hands-on senior individual contributor role with broad impact. In addition to resolving complex customer issues end to end, this person will help shape how support operates in an evolving environment that increasingly includes automation and AI-assisted workflows and tools.\nAs our first Support Engineer in the local office, you won’t be joining an existing team - you’ll be laying its foundation. This is a rare opportunity to shape how AppsFlyer support operates in this market from day one: establishing local processes, building relationships with regional stakeholders, and setting the standard for everyone who joins after you. You’ll work with a high degree of autonomy and trust, reporting directly into global leadership, with real influence over how this office’s support function grows. You’ll act as second-in-command to our support leadership, and as the escalation path when they are away. For the right person, this isn’t just a support role - it’s a chance to build something and leave a lasting mark on it.\nWhy this role matters\nPoland is a strategic next step for our global support coverage. Some of our customers require high-quality support in English, especially in complex or sensitive cases where context and live communication are essential.\nAt the same time, the support role is becoming more complex. AI-based tools and automation are becoming part of daily work, raising the bar for ownership, judgment, adaptability, and cross-functional collaboration. We need a senior team member who can thrive in this environment, help the team adopt new ways of working, and contribute to improving the tools and processes we use.\nWhat you’ll do\nOwn complex technical and product-related support cases from investigation through resolution.\nProvide high-quality support to customers in English across written and live interactions.\nHandle ambiguous, high-impact, or cross-functional issues with strong judgment and minimal supervision.\nAct as a senior point of contact for escalations, sensitive customer situations, and priority cases.\nMentor teammates across our global support team by sharing knowledge, setting a high bar for case handling, and helping improve team practices.\nUse AI-based tools and internal tools effectively in day-to-day work to improve speed, quality, and consistency.\nHelp to define, maintain and improve support agents, AI-assisted tools, bots, workflows, automations and documentation to improve support effectiveness.\nIdentify opportunities to reduce friction, improve self-service, and optimize internal support flows.\nCollaborate with Product, R&D, Customer Success, and other internal stakeholders to resolve issues and improve the customer experience.\nWhat we’re looking for\n5+ years of experience in technical support, support engineering, or similar customer-facing technical roles in a SaaS or technology environment.\nStrong troubleshooting and problem-solving skills, with the ability to work through complex cases independently.\nStrong SQL skills and experience writing complex queries for investigation and troubleshooting.\nExperience working with logs and performing deep technical and data analysis.\nExperience working with APIs, including reading documentation, testing requests, and troubleshooting integrations.\nExcellent written and verbal communication skills in English.\nAbility to manage ambiguity, prioritize effectively, and maintain sound judgment under pressure.\nA proactive, ownership-driven mindset with a strong focus on customer impact.\nComfort using AI tools in daily workflows, with curiosity about how automation and AI-assisted work can improve support.\nWillingness to test new tools, challenge existing processes, and help the organization learn how to work better with AI.\nThis role requires existing authorization to work in Poland. We are not able to provide visa sponsorship.\nBonus Points\nFamiliar with the Ad Tech industry \nSpeaking additional languages, mostly Russian\nIntroduced by an AppsFlyer employee\nAs a global company operating in 19 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.\n“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO","description_format":"text","description_chars":5289,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Marketing Analytics & Attribution","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-18T16:06:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":56,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/appsflyer-senior-support-engineer-3","json_url":"https://alion.io/job/appsflyer-senior-support-engineer-3.json","meta":{"generated_at":"2026-10-22T16:09:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3446},"rest":"https://alion.io/mcp/rest/get_company?id=3446"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fappsflyer-senior-support-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fappsflyer-senior-support-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fappsflyer-senior-support-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/appsflyer-senior-support-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fappsflyer-senior-support-engineer-3"}]}