{"id":2493808,"url":"https://alion.io/job/appsflyer-support-engineer-4","title":"Support Engineer","company":{"id":3446,"name":"AppsFlyer","domain":"appsflyer.com","url":"https://alion.io/company/appsflyer","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppsFlyer SDK","optional":false},{"name":"Deep Linking","optional":false},{"name":"SQL","optional":false},{"name":"AI Agents","optional":true},{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-03-23T09:19:48Z","employer_posted_date":"2026-05-19","last_verified_at":"2026-10-14T12:54:39Z","board_verified":true,"closed_at":null,"days_open":205,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":204},"description":"AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.\nWe’re looking for a technically savvy person who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer’s R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development.\nPlease submit your CV in English.\nWhat You’ll Do\nTake end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.\nServe as point of contact on customer escalations and ensure customer issues are resolved meticulously.\nWork with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.\nEnrich our client Knowledge Base with relevant technical information.\nCreate and lead support improvement processes across the company.\nProvide product feedback and insights to the business and R&D teams.\nManage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.\nBeing a technical poc for select VIP customers, working closely with the sales and business teams.\nWhat You Have\nPassion for solving customer issues in a fast-paced environment\n2+ years of experience with technical support / QA / data analysis/development/ technical account management\nExperience in SQL querying and analyzing data\nKnowledge of at least one programming language\nBusiness Proficiency in English\nAbility to handle communications between clients, internal business teams and engineering teams\nAbility to learn new technologies quickly\nAbility to multitasking and work independently\nStructured and process-oriented\nBonus Points\nWeb/Mobile marketing and/or digital advertising experience\nMobile development / testing (iOS, Android) experience\nFamiliar with Big data technologies\nFamiliar with working with different APIs\nExperienced in LLM and AI Agent\nAs a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.\n“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO","description_format":"text","description_chars":3189,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Analytics & Attribution","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-14T03:54:16Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.141,"p_room":0.28,"age_days":204,"expected_fill_days":53,"reasons":["conf:2","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/appsflyer-support-engineer-4","json_url":"https://alion.io/job/appsflyer-support-engineer-4.json","meta":{"generated_at":"2026-10-14T16:13:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3446},"rest":"https://alion.io/mcp/rest/get_company?id=3446"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fappsflyer-support-engineer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fappsflyer-support-engineer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fappsflyer-support-engineer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/appsflyer-support-engineer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fappsflyer-support-engineer-4"}]}