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As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work across departments.\nWhat you’ll do:\nTake end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication - \nWork with the Customer's App development team to troubleshoot any SDK implementation issues\nCollaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues\nEnrich our client Knowledge Base with relevant technical information.\nCreate and lead support improvement processes across the company.\nWhat you have:\nPassion for Superior Client Experience\nFluent in English & Korean.\nExperience in technical customer support and superior communication skills for complicated issues. \nAdvanced experience (5+ years of experience) in SQL or other querying languages\nMobile (iOS, Android) development/QA experience is a bonus. \nLogical thinking. Action-oriented with strong organizational, analytical and problem-solving skills\nHighly adaptable, fast learner, inquisitive\nMultitasking and ability to work independently\nBonus Points:\nWeb / mobile marketing and digital advertising experience\nAbility to integrate, test, and troubleshoot mobile SDKs\nUnderstand REST APIs\nData analysis experience\nBeing referred by an AppsFlyer team member\nAs a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.\n“As a Customer Obsessed company, we must first be Employee Obsessed. 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