{"id":22071,"url":"https://alion.io/job/appsforbharat-enterprise-technical-support-engineer","title":"Enterprise Technical Support Engineer","company":{"id":14288,"name":"Notion","domain":"notion.com","url":"https://alion.io/company/notion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":185000,"currency":"USD","period":"year","gross":null,"usd_annual":185000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Notion","optional":false},{"name":"Rest API","optional":false},{"name":"Windows","optional":false},{"name":"JavaScript","optional":true},{"name":"Linux","optional":true},{"name":"MySQL","optional":true},{"name":"Python","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-04-27T18:42:58Z","employer_posted_date":"2026-04-27","last_verified_at":"2026-10-30T01:28:48Z","board_verified":true,"closed_at":null,"days_open":185,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":185},"description":"Who We Are\nNotion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.\nNotinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.\nAbout The Role\nAs a enterprise technical support engineer, you will work closely with our enterprise customers and engineers to resolve their most complex issues. You will also help build out systems and processes to manage tasks to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.\nThis role will be based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.\nWhat You'll Achieve\nWork closely with our largest customers providing white-glove support to solve the most challenging support interactions\n\nBuild and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction\n\nLead the troubleshooting and resolution of advanced technical issues across Notion’s platform and embedded partner applications, with a focus on unlocking AI usage for customers\n\nAct as a bridge between your customers and Notion engineering teams by reproducing issues, driving resolution through detailed bug reports, and closing the loop proactively with your customers\n\nWork cross-functionally across engineering and product to build processes and manage issues\n\nPerform advanced troubleshooting of products and embedded partner applications\n\nReproduce customer issues, perform initial codebase triage, and file bugs with Engineering\n\nManage key performance metrics defined within the team\n\nRespond to high-priority customer issues\n\nCreate, refine, and scale support processes, working to improve overall support efficiency and effectiveness in handling complex, high-priority cases\n\nCollaborate on the creation and maintenance of both internal knowledge and customer-facing documentation, enhancing self-service support options for customers\n\nParticipate in an on-call rotation to assist customers outside of normal working hours (once in a few months)\n\nSkills You'll Need to Bring\n10+ years of experience in technical support, technical account management, or similar role\n\nYou have experience owning and scaling support processes end-to-end to drive customer and company outcomes. This includes but is not limited to creating internal documentation, proposing and owning process changes, and advocating for specific customer outcomes\n\nYou have a strong understanding of and experience with REST APIs\n\nYou have experience advising customers on AI tool adoption\n\nYou have knowledge of Single Sign-On including OAuth, SAML, and SCIM\n\nYou have knowledge and experience troubleshooting desktop applications on Microsoft Windows and macOS\n\nYou have experience advising both technical and non-technical stakeholders, and communicating complex issues with clarity\n\nYou have strong analytical, debugging, and problem-solving skills\n\nYou are able to analyze server and client application logs and identify the root cause of errors\n\nYou have strong written and verbal communication skills and can work with both technical and non-technical audiences\n\nYou are able to balance user expectations while understanding policies and compliance boundaries\n\nYou are able to work under pressure and remain focused, confident and professional\n\nYou are able to collaborate effectively with peers and across teams that are located in multiple offices\n\nYou have experience mentoring more junior team members to deepen their technical expertise and drive outcomes for the business and customers\n\nYou don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results\n\nNice to Haves\nKnowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies\n\nExperience with scripting languages such as Python, Java, JavaScript, or TypeScript\n\nDeep existing knowledge of Notion\n\nExperience operating in an organization that does Knowledge-Centered Service (KCS)\n\nNotion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $160,000 - $185,000 per year.\nBy clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy . #LI-Onsite\nA Note on AI\nYou don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement - when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.\nEqual Opportunity & Accommodations\nWe hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.\nNotion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. 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